Ryan Smith
Leland,NC
Summary
Jack of all Trades I guess you could say. Experienced in visual merchandising and store operations, with a proven ability to create attractive displays that enhance customer engagement. Regularly monitored inventory levels and ensured product availability through effective restocking and rotation practices. Conducted thorough research on new products to assess their potential success, contributing to informed merchandising decisions. Demonstrated strong customer service skills while efficiently managing transactions and maintaining a clean checkout area, even during periods of staff shortages. I also enjoy perfecting store procedures to make them even more efficient not only for the company but for the customers too.
Overview
23
23
years of professional experience
Work History
Merchandiser
Walmart
Leland, NC
03.2025 - Current
- Set up attractive window displays that encouraged customers to enter the store.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Researched new products to determine potential success in assigned stores.
- Customer Service
Cashier
7-eleven
Leland, NC
09.2024 - 04.2025
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- My goal was to become a supervisor and relocate
- Worked 28 days straight due to staff shortages
Assistant Store Manager
Circle K
Wilmington, NC
04.2024 - 09.2024
- Inventory counts
- Register, customer service, daily cleaning tasks, receiving deliveries, merchandising
- Recovered 3 other locations pulling 18 hour days consecutively for about a month
- Not only run a shift solo but recovered the stores by re-merchanding them, accepting deliveries, & customer service
- Safe audits
Cashier
Bp Gas Station
Ogden, NC
01.2022 - 04.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated lottery machine, made sure all tickets were available for sale.
- Answered customer's question about Lottery
Store Manager
Zaxbys
Wilmington, NC
05.2016 - 12.2021
- Identified opportunities for cost savings through waste reduction initiatives.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Updated POS system with new products and promotional offers.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Supervisor - Housewares
Ollie's Bargain Outlet Holdings Inc.
Atlanta, GA
05.2012 - 05.2016
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Developed strategies to improve team performance and productivity.
- Trained new employees on company policies and procedures.
- Went to another store location in Chattanooga and set up for grand opening
- Made sure all merchandise was merchandised correctly
- Oversaw my stores housewares department
Supervisor - Housewares
Ollie's Bargain Outlet Holdings Inc.
Cincinnati, Ohio
05.2011 - 05.2012
- Supervised over department merchandising new items without a planagram system
- Unloaded deliveries with the use of pallet jacks
- Register and money handling
- Keeping the store clean and presentable
Gas Station Attendant
Costco
Wilmington, NC
05.2006 - 11.2008
- Processed credit card payments via POS terminal in a secure manner.
- Responded promptly to emergency situations such as spills or fires according to company protocols.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Price comparison with our competitors
Cashier
Chic-Fil-A
Wilmington, NC
05.2006 - 05.2007
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Expected to meet the expected speed of service in drive-thru.
Cashier
Sears
Wilmington, NC
07.2005 - 09.2005
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
Manager
McDonald's
Wilmington, NC
03.2004 - 05.2005
- Cooking
- Money management
- Scheduling
- Customer service
- Product waste management
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
- Closing & Shift Duties
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Instructor
Boy Scouts
Wilmington, NC
05.2002 - 08.2004
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Maintained accurate records of student attendance, assessments and progress reports.
- Developed and implemented lesson plans to instruct students on the principles of wilderness survival and aviation.
- Assessed student progress through quizzes, tests, and projects.
- Organized field trips related to course topics in order to provide hands-on learning opportunities outside the classroom.
Education
Some College (No Degree) - Nursing
CFCC
Wilmington, NCSome College (No Degree) - Computer Science
CFCC
Wilmington, NCSome College (No Degree) - Psychology
CFCC
Wilmington, NCSome College (No Degree) - Business Administrationl0
University of Phoenix - Online
Atlanta, GASkills
- Visual merchandising
- Inventory management
- Product research
- Customer service
- Team leadership
- Store operations
- Product placement
- Staff training
- Time management
- Reliable and punctual
- Pricing and shelf labeling
- Friendly and outgoing
- Store maintenance
- Retail
- Plan-o-gram implementation
- Merchandise planning
- Sales techniques
- POS systems
- Planogram design
- Teamwork
- Multitasking
- Self motivation
- Adaptability
- Organizational skills
- Communication
- Reliability
- Problem-solving abilities
- Quality assurance
Certifications from past experiences
- Serve safe (multiple times)
- A.L.E
- Leadership
- Employee of the month (multiple times)
Timeline
Merchandiser
Walmart
03.2025 - Current
Cashier
7-eleven
09.2024 - 04.2025
Assistant Store Manager
Circle K
04.2024 - 09.2024
Cashier
Bp Gas Station
01.2022 - 04.2024
Store Manager
Zaxbys
05.2016 - 12.2021
Supervisor - Housewares
Ollie's Bargain Outlet Holdings Inc.
05.2012 - 05.2016
Supervisor - Housewares
Ollie's Bargain Outlet Holdings Inc.
05.2011 - 05.2012
Gas Station Attendant
Costco
05.2006 - 11.2008
Cashier
Chic-Fil-A
05.2006 - 05.2007
Cashier
Sears
07.2005 - 09.2005
Manager
McDonald's
03.2004 - 05.2005
Instructor
Boy Scouts
05.2002 - 08.2004
Some College (No Degree) - Nursing
CFCC
Some College (No Degree) - Computer Science
CFCC
Some College (No Degree) - Psychology
CFCC
Some College (No Degree) - Business Administrationl0
University of Phoenix - Online