Ryan Smith
Kingsland
Summary
Operations Management professional with 6 years of experience optimizing workflows and driving efficiency in dynamic environments. Consistently recognized for a proven track record of leading teams to exceed KPIs in safety, service, and production. Expert in process improvement and staff development, consistently delivering measurable gains in operational throughput.
Overview
9
9
years of professional experience
Work History
FT Operations Supervisor
UPS
11.2023 - 01.2024
- Managed daily operations for optimal performance, ensuring safe, smooth workflows, and timely completion of tasks.
- Improved safety standards by conducting regular audits and training sessions, which resulted in a reduction of workplace accidents.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Monitored employee hours and executed payroll cycles, resolving all discrepancies to ensure accurate and timely compensation.
- Contributed to long-term strategic planning with the leadership team to shape the business unit's future direction.
PT Operations Supervisor
UPS
09.2018 - 11.2023
- Optimized workflow and productivity by delegating key responsibilities to team members.
- Directed cross-functional departments while serving as Control Room Supervisor.
- Led cross-functional teams of up to 100 employees while consistently exceeding safety protocols, company standards, and KPIs.
Package Handler
UPS
10.2014 - 09.2018
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
- Exceeded performance expectations, managing high volumes of shipments without compromising on quality or timeliness.
Education
High School Diploma -
Potsdam High School
Potsdam, NYSkills
- Microsoft Office
- Critical Thinking
- Excel
- Problem Solving
- Workday
- Leadership
- Data Analysis
- Time Management
Timeline
FT Operations Supervisor
UPS
11.2023 - 01.2024
PT Operations Supervisor
UPS
09.2018 - 11.2023
Package Handler
UPS
10.2014 - 09.2018
High School Diploma -
Potsdam High School