Ryan Smith
Waynesville
Summary
Knowledgeable Branch Operations Supervisor with extensive hands-on experience in troubleshooting, repairing, and maintaining complex equipment. Adept at managing field operations and ensuring timely service delivery, resulting in improved equipment performance and reduced downtime. Demonstrated ability to utilize advanced diagnostic tools and foster strong client relationships.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Lead Field Service Technician
Liquid Environmental Solutions
West Chester, OH
09.2024 - Current
- Facilitated training and mentorship for junior technicians on safety protocols and equipment operation.
- Consistently exceeded performance targets set by management regarding quality assurance metrics.
- Enhanced overall system performance by conducting thorough up-training with OWS team.
- Mentored new hires to share industry insights and best practices, aiming to strengthen team capabilities.
- Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
- Monitored compliance with safety guidelines to mitigate risks and protect personnel during field activities.
- Designed and implemented formula sheets to facilitate accurate measurement of grease trap volume capacity for technicians.
- Designed educational resources aimed at improving understanding and recall of pre-trip and post-trip inspection protocols.
Local/Regional Delivery Driver
Martin Brower
Fairfield, OH
03.2022 - 09.2024
- Delivered products efficiently to multiple locations, ensuring timely service and customer satisfaction.
- Operated delivery vehicle safely while adhering to traffic laws and company policies.
- Managed loading and unloading of goods, optimizing space and weight distribution for safer transport.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure operational reliability.
- Communicated effectively with customers regarding delivery schedules and any potential delays or issues.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Local Delivery Driver
Reinhart Foodservice L.L.C.
Cincinnati, OH
07.2020 - 03.2022
- Operated delivery vehicles to transport food products to local customers efficiently.
- Managed inventory and ensured accurate product deliveries at designated locations.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Trained new drivers on safety protocols and efficient driving techniques for enhanced performance.
- Resolved customer inquiries regarding deliveries, fostering strong relationships within the community.
- Monitored fuel consumption and vehicle maintenance schedules to ensure operational efficiency.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Interpreted maps and followed written and verbal directions.
- Assisted with loading and unloading of goods, ensuring careful handling to prevent damage.
- Navigated through various weather conditions safely to complete scheduled deliveries without delays or incidents.
- Participated in ongoing training sessions related to safety procedures, equipment usage, or new technologies relevant to the role.
- Conducted thorough vehicle inspections before and after each shift to ensure proper maintenance and reduce downtime.
Licensed Tattoo Artist
Transcendent Tattoo Collection
St Louis, MO
05.2018 - 07.2020
- Designed custom tattoo artwork based on client consultations and preferences.
- Executed high-quality tattoos using advanced techniques and industry-standard tools.
- Maintained strict adherence to health and safety regulations during all procedures.
- Educated clients about aftercare practices to ensure optimal healing and satisfaction.
- Streamlined appointment scheduling processes, enhancing overall client experience efficiency.
- Researched emerging trends in tattoo artistry to continuously improve service offerings.
- Assisted in promotional efforts such as social media campaigns or special events to drive brand awareness and attract potential customers.
- Managed inventory of supplies including ink, needles, gloves, and cleaning products to ensure optimal stock levels at all times.
- Performed routine maintenance tasks such as cleaning equipment, organizing workstations, and maintaining proper sanitation practices.
- Received numerous positive reviews from satisfied clients for exceptional artistic ability, professionalism, and customer-focused approach.
- Educated clients on proper aftercare procedures, reducing the risk of infection or complications post-tattoo session.
Lead Yard Instructor / Director of Training
MTC Truck Driver Training
Hazelwood, MO
02.2012 - 03.2020
- Advise and teach students.
- Organize production and design of curriculum materials.
- Address public audiences to explain program objectives and to elicit support.
- Develop tests, questionnaires, and procedures that measure the effectiveness of curricula, and use these tools to determine whether program objectives are being met.
- Research, evaluate, and prepare recommendations on curricula, instructional methods, and materials for school systems.
- Observe work of teaching staff to evaluate performance, and to recommend changes that could strengthen teaching skills.
- Create, maintain, and enter information into databases.
- Teach students how to properly inspect, and maintain equipment for safe operation. (Pre-Trip/Post-Trip)
- Teach students to properly perform parking Maneuvers. (e.g. Straight-Line, conventional/blindside Offset, conventional/blindside Parallel, 45 degree Alley dock, and 90 degree Alley dock)
- Teach students to safely drive the Tractor Trailer combination on the road. Training in both (Manual/Automatic Transmissions)
- Evaluate students on their individual skills for Pre-trip inspections, Yard backing skills, and Road driving skills.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated interactive classroom discussions that encouraged student participation and critical thinking.
- Evaluated student performance through formative assessments to guide instructional adjustments.
- Mentored junior instructors, promoting best practices in curriculum delivery and classroom management.
- Collaborated with educational teams to enhance program effectiveness and student outcomes.
- Integrated technology into lessons to improve student engagement and learning efficiency.
- Organized professional development workshops, fostering continued growth among faculty members.
- Led initiatives to revise course materials, ensuring alignment with current educational standards and trends.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Optimized learning plans based on student performance and feedback.
- Reviewed class and student records to identify improvement opportunities.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Oversaw curriculum development and implementation in alignment with best practices.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
Education
Certified Master Instructor - Teaching / Behavioral Studies
CVTA (commercial Vehicle Training Association)
St Louis, MO05-2015
Skills
- Speaking
- Computers and Electronics
- Coordination
- Active Learning
- Education and Training
- Learning Strategies
- Customer and Personal Service
- Time Management
- Critical Thinking
- Judgment and Decision Making
- Complex Problem Solving
- Instructing
- Creativity
- Field repairs
- Mechanical aptitude
- Positive attitude
- Teamwork and coordination
- Customer service
- Problem-solving
- Troubleshooting and repair
- Power tools operation
- Service quality
- Verbal and written communication
- Valid Driver's license
- Safety assessment
- Power tools
- Relationship building
- Tool management
- Training and mentoring
- Courteous and professional
- Work order management
- Route planning
- Team supervision
- Accountability and work ethic
- Data collection
- Record keeping
- Vehicle maintenance
- Inventory management
- Preventive Maintenance
- Workflow management
- Equipment Repair
- Sampling techniques
- Emergency response
- Equipment inspection
- Reading wiring diagrams
- Equipment oversight
Accomplishments
At 14 years old, I took my first job picking up trash and sweeping cigarette butts from the designated smoking area at a truck driving school. It wasn't glamorous, but at $8.00 an hour, it was an opportunity—and I treated it like one.
I never believed in doing only what was expected. As soon as I finished my assigned work, I'd go straight to the owner's office and ask for more. Cleaning up the property wasn't enough for me. Before long, I had added stocking vending machines, cleaning training trucks, and any other task that needed to be done to my daily responsibilities.
One day during lunch, I introduced myself to the mechanic and asked if I could help him in exchange for learning about the trucks and trailers he was repairing. He sent me to the owner for approval. The owner didn't hesitate—he told me to get started.
That decision changed the course of my career.
I immersed myself in every opportunity to learn. I studied every system on the trucks and trailers, eventually helping teach pre-trip inspections and becoming a pre-trip examiner while continuing all of my other responsibilities. By the age of 18, I was proficient at driving 10-speed, 9-speed Eaton Fuller with overdrive, and twin-stick 18-speed transmissions. I learned to remove and rebuild transmissions alongside the mechanic and developed hands-on experience replacing brake chambers, slack adjusters, push rods, driveshafts, torsion bars, airbags, diverter valves, and countless other components.
In just four years, I worked my way from the teenager taking trash to the dumpster to becoming an 18-year-old lead instructor. A few years later, I was entrusted with training every new hire, developing a completely new training program and manual, and traveling to new locations to help launch schools, recruit and train employees, make staffing decisions, and ensure each operation maintained the highest possible student pass-rate standards.
My career has never been defined by the title I held—it has been defined by the value I created. I've built my success by outworking expectations, seeking knowledge wherever I could find it, and earning greater responsibility through results rather than seniority.
Today, I'm a Certified Master Instructor, a licensed tattoo artist, an experienced commercial driver, and a proven leader with years of experience training teams, building people, and solving problems. No matter the industry, my mindset has remained the same: show up early, outwork yesterday, master every skill available, and leave every organization stronger than I found it.
This version reads more like a professional biography or personal brand statement. It highlights not just what you did, but the qualities employers value: initiative, leadership, curiosity, accountability, and continuous growth. It also ends with a memorable statement that ties your entire career together.
Certification
- Certified Master Instructor -Training-
- Licensed Tattoo Artist
- Numerous Safe Driving awards (Reinhart Foodservice/Martin Brower)
Timeline
Lead Field Service Technician
Liquid Environmental Solutions
09.2024 - Current
Local/Regional Delivery Driver
Martin Brower
03.2022 - 09.2024
Local Delivery Driver
Reinhart Foodservice L.L.C.
07.2020 - 03.2022
Licensed Tattoo Artist
Transcendent Tattoo Collection
05.2018 - 07.2020
Lead Yard Instructor / Director of Training
MTC Truck Driver Training
02.2012 - 03.2020
Certified Master Instructor - Teaching / Behavioral Studies
CVTA (commercial Vehicle Training Association)