Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Ryan Spayde

Columbus,OH

Summary

Organized and efficient professional with extensive experience in project management and client account oversight. Known for delivering high levels of customer satisfaction, detailed proposal development, and training junior staff. Rapidly learns and embraces new software and technology. Eager to leverage skills in a challenging environment.

Overview

23
23
years of professional experience

Work History

Sales Account Manager

Interior Wood Products
Plain City, OH
11.2019 - Current
  • Managed client accounts to ensure satisfaction and retention.
  • Provided training and support for junior sales staff.
  • Negotiated contracts and pricing with key clients effectively.
  • Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
  • Coordinated with other departments regarding order status updates and delivery schedules.
  • Reviewed purchase orders from clients to confirm accuracy of information prior to processing orders.
  • Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
  • Examined engineering drawings and blueprints to efficiently develop estimates and proposals.

Construction Superintendent

Fischer Homes inc.
Columbus, Ohio
06.2016 - 09.2019
  • Supervised daily construction activities, and ensured compliance with safety regulations, and adherence to specifications.
  • Coordinated with subcontractors and suppliers to maintain project schedules.
  • Reviewed project plans, specifications, and change orders to ensure accuracy and completeness.
  • Responded quickly when issues arose on-site by evaluating solutions that would minimize delays or additional expenses.
  • Interpreted engineering drawings and blueprints for workers in order to facilitate efficient completion of tasks.
  • Communicated regularly with clients throughout the duration of the project in order to keep them informed of progress.
  • Recognized as a Master Builder for consistently achieving high scores in scheduling efficiency, cost management, quality inspections, closing customer surveys, and management of the warranty service program.

Pro Services Specialist

Lowes Home Improvement
Dublin, Ohio
10.2013 - 06.2016
  • Managed project timelines to ensure timely delivery of services.
  • Communicated effectively with clients to maintain strong relationships.
  • Utilized CRM software to track customer interactions and service history.
  • Trained and mentored new staff on product knowledge and sales techniques.
  • Helped customers find specific products, answered questions, and offered product advice.

Department Manager, Millwork

Lowes Home Improvement
Dublin, Ohio
02.2009 - 10.2013
  • Managed daily operations and ensured team adherence to company policies.
  • Coordinated staff schedules to optimize productivity and resource allocation.
  • Supervised inventory management and maintained accurate stock levels.
  • Assisted in resolving customer inquiries and enhancing service quality.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.

Education

Some College (No Degree) - Mechanical Engineering

University of Cincinnati
Cincinnati, OH

Some College (No Degree) - General Studies

Columbus State Community College
Columbus, OH

Skills

  • Problem solving
  • Technology Adaptability
  • Organized and efficient
  • Strong attention to detail
  • Project management
  • Proposal development
  • Cost estimation
  • Blueprint interpretation
  • Construction scheduling
  • Material take offs and estimates
  • Safety compliance
  • Client relationship management

Accomplishments

  • Collaboratively led the exploration, development, and implementation of new software alongside the current company.
  • During my tenure at Fischer Homes, I consistently surpassed all established goals and was recognized for my capability to provide homes that met the standards of quality, timeliness, and cost, all while maintaining a high level of customer satisfaction.
  • Chosen to take part in the Fischer Homes Build Right Program aimed at discovering methods to enhance the efficiency and cost management of homes currently being constructed. Through my involvement in this program, I assisted in pinpointing various aspects where we were inadequately accounting for the materials required for home construction. This enabled the company to modify pricing strategies to account for these overlooked resources and lost margin opportunities.

References

References available upon request.

Timeline

Sales Account Manager

Interior Wood Products
11.2019 - Current

Construction Superintendent

Fischer Homes inc.
06.2016 - 09.2019

Pro Services Specialist

Lowes Home Improvement
10.2013 - 06.2016

Department Manager, Millwork

Lowes Home Improvement
02.2009 - 10.2013

Some College (No Degree) - Mechanical Engineering

University of Cincinnati

Some College (No Degree) - General Studies

Columbus State Community College

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