Ryan Strandberg
Gainesville,FL
Summary
Experienced collections rep with 4+ years of credit union background. Proficient in managing a heavy workflow while lowering credit union deficiencies and being a top performer in doing so. With a passion to grow my knowledge all while excelling in each title I’ve been in; with certifications to show for it. Seeking a new challenge in which I can continue to grow while being beneficial to the credit union and securing its reputation as a top institution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collections Representative
Campus USA Credit Union
06.2023 - Current
- Manage around 90+ outbound and inbound calls daily to collect on past due loans and set up payment arrangements to lower credit union deficiencies.
- Manage the transportation of repossessed vehicles with third party vendors (Hiday & Ricke, Manheim, and Victory) scheduling them to be sold at auction, while making sure everything is handled in a timely manner.
- Balance multiple tasks (transportation, bankruptcy reaffirmations, calls, and sending delinquents accounts to Hiday & Ricke) all while being a top performer each month toppings 1500 monthly calls.
- Counsele members on payment options and arranged installment agreements.
Teller
Campus USA Credit Union
12.2020 - 06.2023
- Greeted and helped each individual member that came in, while providing excellent member service.
- Followed standard credit union procedures and made sure I was in balance each day all while handling over 100 transactions daily.
- Trained multiple tellers who were hired, expanding their knowledge and skills, while working on day to day tasks.
- Developed strong relationships with the members allowing a better connection.
- Dealt with non-members and handled each transaction with care to make sure no fraudulent transactions where occurring.
Deli Clerk
Publix Supermarkets
04.2016 - 10.2021
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Education
Gainesville High School
Gainesville, FL06.2016
Skills
- Goal oriented
- Time management
- Collecting and summarizing information
- Problem solving and Critical Thinking
- Decision making
- Negotiation
- Work ethic
- Adaptability
Certification
Teller Certification
Collections Rep Certification
Timeline
Collections Representative
Campus USA Credit Union
06.2023 - Current
Teller
Campus USA Credit Union
12.2020 - 06.2023
Deli Clerk
Publix Supermarkets
04.2016 - 10.2021
Gainesville High School
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