Ryan Sullivan
Portland,OR
Summary
Professional manager with strong leadership skills and track record of driving results. Adept at team collaboration and adapting to changing needs. Skilled in conflict resolution, scheduling, and customer service. Known for reliability, determination and effective communication. A quick learner who listens and works tirelessly to enhance operational efficiency and team performance.
Overview
21
21
years of professional experience
Work History
Weekend Manager/Bartender/Bookkeeper
The Hourglass Pub and Eatery
02.2021 - 10.2025
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Assisted in inventory management by tracking stock levels and communicating needs to management effectively.
- Developed strong relationships with regular patrons, personalizing service to enhance overall dining experience.
- Trained new team members on menu offerings and service protocols, fostering a knowledgeable workforce.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Developed and implemented operational strategies to enhance team productivity.
Server/Bartender
Gravy
04.2020 - 11.2021
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained and mentored new servers on menu details and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Crafted and served a diverse range of cocktails, ensuring quality and consistency in beverage presentation.
Server/Bartender
County Cork Public House
08.2014 - 05.2018
- Managed customer inquiries and resolved issues to enhance dining experience.
- Managed bar inventory, tracking supplies to maintain optimal stock levels and reduce waste.
- Trained and mentored junior bartenders, enhancing team performance and service delivery standards.
- Developed seasonal cocktail menus, integrating customer feedback to drive sales and engagement.
- Fostered strong customer relationships through personalized service, increasing repeat patronage at the bar.
Education
Bachelor of Science - Physics
Portland State University
Portland, Oregon, ORHigh School Diploma -
Portland Adventist Academy
Portland, ORSkills
- Exceptional Customer Service
- Strong Computer Skills
- Sales Development and Forecasting
- Clear Verbal and Written Communication
- Relationship building
- Inventory management
- Data analysis
- Customer relationship management (CRM)
- Multitasking Abilities
- Team collaboration
- Expense tracking
Timeline
Weekend Manager/Bartender/Bookkeeper
The Hourglass Pub and Eatery
02.2021 - 10.2025
Server/Bartender
Gravy
04.2020 - 11.2021
Server/Bartender
County Cork Public House
08.2014 - 05.2018
Bachelor of Science - Physics
Portland State University
High School Diploma -
Portland Adventist Academy