- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
Ryan Swami
Hayward,CA
Summary
I want to become a BART police officer because I am committed to serving and protecting the community I grew up in. I am proud to be born and raised in the city of Hayward which is rich in cultural diversity that said at the same time, the whole community comes together when a situation arises, being self-aware of what is going on in my community, I’m driven by a sense of passion, duty, integrity, and the desire to make a positive difference in people's lives. Law enforcement offers the opportunity to help others in meaningful ways, uphold justice, possibly make a change or saving someone’s life, and maintain public safety. I’m also drawn to the challenge and responsibility the role requires—working under pressure, problem-solving in real time, and being a trusted presence in times of need.
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Overview
9
9
years of professional experience
Work History
Administrative Assistant/Customer Service Representative
Southern Glazers Wines And Spirits
02.2023 - 05.2023
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate/Accounting Assistant
Coast Citrus Distributors
08.2022 - 11.2022
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Participated in team meetings and training sessions regularly for continuous professional development within the sales industry.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service
Macy's
04.2019 - 09.2019
- Enhanced visitor experience by providing friendly and informative customer service.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Delivered exceptional customer service, addressing concerns and providing product information.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Provided exceptional customer service through timely communication and professional interactions.
- Received consistent excellent feedback on work quality and customer service.
- Maintained exceptional customer service standards throughout every shift.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Enhanced company reputation by providing exceptional customer service and support.
- Processed payments, entering sales in register for prompt customer service.
Fulfillment Associate
Amazon
09.2018 - 01.2019
- Scanned items
- Moved pallets and boxes
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Counselor/Administrative Assistant
Chabot College – Hayward Promise Neighborhood
10.2015 - 06.2016
- Assisted with counseling and mentoring low-income youth
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Cashier
Grocery Outlet
11.2015 - 01.2016
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Team Member
Jamba Juice
05.2015 - 08.2015
- Assisted customers with concerns
- Assisted with register
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Target
09.2014 - 01.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Associates - Transfer Degree
Chabot College
Hayward06-2016
Bachelor of Science - Sociology
University of California Santa Barbara
Santa Barbara, CASkills
- Dedicated team player
- Experience in cultural and diverse intelligence
- Attention to detail
- Aptitude for critical thinking and decision making skills
- managing multiple priorities under pressure
- Skilled in public-facing communication and customer interaction
Interests
Timeline
Administrative Assistant/Customer Service Representative
Southern Glazers Wines And Spirits
02.2023 - 05.2023
Sales Associate/Accounting Assistant
Coast Citrus Distributors
08.2022 - 11.2022
Customer Service
Macy's
04.2019 - 09.2019
Fulfillment Associate
Amazon
09.2018 - 01.2019
Cashier
Grocery Outlet
11.2015 - 01.2016
Counselor/Administrative Assistant
Chabot College – Hayward Promise Neighborhood
10.2015 - 06.2016
Team Member
Jamba Juice
05.2015 - 08.2015
Team Member
Target
09.2014 - 01.2015
Associates - Transfer Degree
Chabot College
Bachelor of Science - Sociology
University of California Santa Barbara
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