Ryan Testerman
Asheville,North Carolina
Summary
Enterprising Branch Operations Manager, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
15
15
years of professional experience
Work History
Branch Operations Manager
Fortiline Waterworks Inc.
07.2008 - Current
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly compliance checks.
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
Education
High School Diploma -
AC Reynolds HS
Asheville, NC05.2002
Skills
- Key Performance Indicators (KPI)
- Revenue Enhancement
- Banking
- Verbal Communication
- Mueller Advanced Training School
- Hersey Meter School
- Internal Leadership Program (RURL)
- Corrective Actions
- Asset Control
- Collections
- Team Supervision
- Operations Management
Timeline
Branch Operations Manager
Fortiline Waterworks Inc.
07.2008 - Current
High School Diploma -
AC Reynolds HS
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