Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ryan Thiery

Crown Point,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Operations Manager

McIntyre Media Management/HAOS Training/BLDR
Crown Point, IN
12.2021 - Current
  • Helped organize daily tasks, enabling the owner to focus on more pressing duties.
  • Arranged conference calls with remote employees or clients located outside of the local area.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Made travel arrangements for owner's trips and sporting events by booking flights and hotel accommodations for smooth business travel.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
  • Processed invoices related to business expenses incurred by the media team.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Answered incoming calls and emails promptly.
  • Monitored deadlines for tasks assigned to staff members.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Collected customer fees, managed refunds, and provided complete sales documentation.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Promoted the podcast through social media channels to increase awareness of the show among target audiences.
  • Researched potential guests who could bring value to the show based on their expertise or experience.
  • Built relationships with sponsors to acquire additional funding sources for ongoing operations.
  • Published new episodes on designated platforms such as iTunes, Spotify, YouTube.

Coach

Stride
Crown Point, IN
02.2021 - Current
  • Coached 15-25 members in weekly running and strength-based classes.
  • Nationwide highest class attendance for 3 consecutive months.
  • Responsible for recruiting new members for classes and promoting classes/facilities on social media.
  • Coached and encouraged participants during exercises and routines.
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Prepared for classes in advance by creating playlists and reviewing class formats.

Insurance Broker

Ryan Thiery Goosehead Insurance Agency
Crown Point, IN
03.2020 - 02.2021
  • Utilized 10 different insurance carriers' software programs to identify competitive rates and benefits offered by other providers.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Used Salesforce software to help manage my clients, generate leads and organize referrals.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Responded to customer inquiries and problems to promote great service.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Handled 25% of customer service calls for the agency.
  • Upper 1/3 in revenue for new agent owners from March 2020 training class.

Sales Agent

Allstate
Merrillville, IN
09.2017 - 09.2020
  • Top sales agent $25k/month
  • Assisted customer service manager with customer claims
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Achieved repeat business and referrals through personalized services.
  • Contacted underwriters and submitted forms to obtain binder coverage.

Travel Agent

Cook Medical
Bloomington, IN
09.2010 - 09.2017
  • Negotiated cancellation penalties with hotel managers for last-minute changes
  • Anticipated potential schedule conflicts and made alternate arrangements and reservations.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Suggested additional services such as car rentals or activities to enhance a customer's trip.
  • Recommended cost-efficient travel itineraries for domestic and international travel.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.

Education

Bachelor of Science - Tourism Management

Indiana University Bloomington
Bloomington, IN
05-2010

Skills

  • Process Improvement
  • Customer Service
  • Sales Background
  • Operations management
  • Solutions Development

References

References available upon request.

Timeline

Operations Manager

McIntyre Media Management/HAOS Training/BLDR
12.2021 - Current

Coach

Stride
02.2021 - Current

Insurance Broker

Ryan Thiery Goosehead Insurance Agency
03.2020 - 02.2021

Sales Agent

Allstate
09.2017 - 09.2020

Travel Agent

Cook Medical
09.2010 - 09.2017

Bachelor of Science - Tourism Management

Indiana University Bloomington

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Ryan Thiery