Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Ryan Thorstensen

Castle Rock,CO

Summary

Offering willingness to learn and grow in challenging environment. Brings understanding of safety standards and aviation operations along with technical skills. Ready to use and develop my classroom knowledge to expand my real world activities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

LINE SERVICE TECHNICIAN (LST)

Jetcenters Of Colorado
01.2024 - 08.2024
  • Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
  • Streamlined refueling processes for increased efficiency and reduced downtime between flights.
  • Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
  • Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
  • Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.

Customer Service Associate (Cashier, Lot, Garden, and Tool Rental)

Home Depot
08.2021 - 04.2023
  • Operated sit-down and stand-up reach forklifts to efficiently load and unload items from the store's racking system.
  • Assisted customers at both staffed and automated registers, ensuring smooth payment transactions and accurate change returns.
  • Managed the rental fleet, overseeing maintenance and logistics for four Home Depot trucks and six to ten third-party vendor Penske vehicles (10 to 26 feet).
  • Supervised daily tool rentals, managing a diverse inventory of over 500 equipment types.
  • Effectively resolved customer complaints, knowing when to escalate issues to supervision for resolution.
  • Delivered exceptional customer service in the garden department, consistently meeting and exceeding customer needs in various weather conditions.


Education

Associate of Applied Science - Aviation Maintenance

Western Nebraska Community College
11.2024

High School -

Castle View
Castle Rock, CO
01.2022

Skills

  • Flight Line Operations
  • Aircraft fueling
  • Safety Oriented
  • Ramp Safety Awareness
  • Aircraft Marshalling
  • Dependability
  • Medium/Heavy Equipment
  • Flexible
  • Guest Services
  • Customer Service Oriented
  • Detailed Oriented
  • Point of Sale Knowledge

Certification

  • Toyota Core IC Forklift, 2021 - 2023
  • Ballymore PS-12 Electric Forklift, 2021 - 2023
  • Yale NDR Reach Forklift, 2021 - 2023

Timeline

LINE SERVICE TECHNICIAN (LST)

Jetcenters Of Colorado
01.2024 - 08.2024

Customer Service Associate (Cashier, Lot, Garden, and Tool Rental)

Home Depot
08.2021 - 04.2023

High School -

Castle View

Associate of Applied Science - Aviation Maintenance

Western Nebraska Community College

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Ryan Thorstensen