Ryan Tilly
El Campo,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Helpdesk
Taurus Services
Point Comfort, TX
08.2022 - Current
- Diagnose and repair Windows system issues including profile corruption, login failures, application errors, resource issues, update failures, and system crashes.
- Resolve VPN connectivity problems, network access issues, credential errors, and remote access failures across plant and office environments.
- Build, image, and configure PCs including BIOS settings, drive partitioning, driver installations, and ensuring devices meet internal standards.
- Install, update, and support business applications including Office, AS400 sessions, and Formosa internal software.
- Manage user accounts and security groups in Active Directory, including access adjustments, permission changes, and account provisioning.
- Perform daily device checks, maintenance tasks, updates, and troubleshooting to ensure reliable system performance.
- Repair and support PCs, laptops, printers, VOIP phones, tablets, and mobile devices.
- Use Lansweeper extensively to audit assets, correct inaccurate OS reporting, resolve scan failures, repopulate missing devices, fix agent/scan issues, and determine when LsPush is needed.
- Coordinate with external vendors when required for hardware, software, account issues, or escalated support needs.
- Provide phone, remote, and in-person support for high volumes of tickets including PC, printer, network, VOIP, mobile device, and application issues.
- Create instructional guides for software installations, user setups, access steps, and troubleshooting procedures.
- Work with Windows beta/preview builds, test updates, identify bugs, and report issues to improve stability and performance.
- Support device upgrades by replacing components, resolving firmware/driver conflicts, and configuring system settings.
- Train new technicians and interns on troubleshooting, workflow processes, and internal ISC procedures.
- Use AI tools to assist with documentation, research, automation, and troubleshooting efficiency.
Cashier
Walmart
Port Lavaca, TX
07.2021 - 06.2022
- Worked cashier booth.
- Stocked shelves.
Team Member
Whataburger
Port Lavaca, TX
01.2021 - 07.2021
- Food Service
- Cashier
Education
High School Diploma -
Calhoun High School
Port Lavaca, TX05-2021
Skills
- IT infrastructure maintenance
- System diagnostics and troubleshooting
- Hardware and software support
- Helpdesk operations and asset management
- Active Directory administration
- Workflow optimization
- AI prompting
Certification
- Taurus Safety Training
- CompTIA A+
References
- Luis De La Garza, Retired Nuclear Engineer, STP Nuclear Power Plant, Bay City, TX, 361-652-7905, lupam01@gmail.com
- Andy Spears, Nuclear Engineering Manager, Veolia North America, Arkadelphia, AR, 361-935-0388
Honors And Awards
BSA – Eagle Scout Rank, 2021
Timeline
Helpdesk
Taurus Services
08.2022 - Current
Cashier
Walmart
07.2021 - 06.2022
Team Member
Whataburger
01.2021 - 07.2021
High School Diploma -
Calhoun High School