Ryan Tobin
Mount Pleasant,SC
Summary
Results-driven Account Manager with a proven track record in client satisfaction, retention, and operational efficiency. Skilled in strategic account planning and issue resolution, contributing to significant revenue growth.
Dynamic professional with expertise in account management and customer service. Known for building strong client relationships and coordinating cross-functional teams to deliver effective solutions.
Overview
7
7
years of professional experience
Work History
Account Manager
PMC
Charleston, SC
05.2022 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored account strategies to increase revenue opportunities.
- Coordinated cross-functional teams to deliver effective solutions for clients.
- Implemented process improvements that enhanced operational efficiency within accounts.
- Resolved complex client issues by leveraging strong problem-solving skills.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Trained new employees on customer service, money handling and organizing strategies.
Valet Parking Attendant
PMC
Charleston, SC
01.2022 - 05.2022
- Parked and retrieved vehicles promptly, ensuring customer satisfaction and safety.
- Monitored vehicle flow in parking area, optimizing space utilization during peak hours.
- Assisted guests with luggage and inquiries, providing exceptional customer service experience.
- Conducted routine inspections of parked vehicles to identify any damages or issues.
- Trained new attendants on company policies, procedures, and safety protocols to ensure compliance.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
Line Cook
Port Of Call
Charleston, SC
08.2021 - 04.2022
- Prepared and cooked menu items according to standard recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen stations, ensuring adherence to health and safety standards.
- Assisted in inventory management by tracking ingredient usage and notifying supervisors of shortages.
- Collaborated with team members to coordinate food preparation and service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Construction Worker
Subcontracter
Charleston, SC
01.2019 - 08.2020
- Operated heavy machinery to execute construction tasks efficiently and safely.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
- Mixed and poured concrete for variety of projects.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Education
Trident Technical College
Charleston, SCSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Strategic planning
- Strategic account planning
- Operations
- Revenue generation
- Employee mentoring
- Goal setting
- Internet savvy
- Client relationship building
- Issue resolution
Accomplishments
- Supervised team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Account Manager
PMC
05.2022 - Current
Valet Parking Attendant
PMC
01.2022 - 05.2022
Line Cook
Port Of Call
08.2021 - 04.2022
Construction Worker
Subcontracter
01.2019 - 08.2020
Trident Technical College