Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Treharn

Canfield

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience

Work History

Personal Shopper

Instacart Shoppers
06.2018 - Current


  • Use Instacart phone application to make a weekly schedule and review orders put in by customers
  • Shop for and deliver online orders to customers using the Instacart app.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Loaded and unloaded orders at customer's homes or locations.

Customer Service Representative

River Riders Family Adventure Resort
03.2018 - 09.2018
  • Handled customer inquiries courteously and professionally.
  • Greeted customers, exhibited high energy and professionalism when dealing with clients and staff.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed payments for scheduled trips
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support in other areas

Education

Woodgrove High School

No Degree - Computer Science

Northern Virginia Community College
Sterling, VA

Skills

  • Reliable
  • Ambitious
  • Motivated
  • Mobile Ordering Understanding
  • Payment Processing
  • Credit and Debt Card Processing
  • Effective Multitasking
  • Customer Relations
  • Order Coordination
  • Guest Experiences
  • Proficient in Excel, Powerpoint, Outlook, various scheduling software

Timeline

Personal Shopper

Instacart Shoppers
06.2018 - Current

Customer Service Representative

River Riders Family Adventure Resort
03.2018 - 09.2018

Woodgrove High School

No Degree - Computer Science

Northern Virginia Community College

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Ryan Treharn