Ryan Utterback
Warren
Summary
Results-driven Retail Sales Associate skilled in achieving sales targets and fostering customer relationships. Known for excellent communication and attention to detail, contributing to high customer satisfaction and loyalty rates.
Overview
3
3
years of professional experience
Work History
Ice Cream Scooper
Handel's Homemade Ice Cream
2023.04 - 2024.06
- Managed inventory by restocking supplies and ensuring product freshness daily.
- Handled cash transactions accurately while providing excellent customer service.
- Ensured compliance with health and safety regulations during food preparation and service.
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Assisted in training new staff on proper scooping techniques and customer service protocols.
- Built strong customer relationships, resulting in increased store revenue through repeat business.
Banquet Server
Avalon Lakes and Country Club
2024.02 - 2025.05
- Provided outstanding support and assistance during large-scale events, prioritizing guest comfort and satisfaction.
- Trained new servers on service protocols and practices.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
Retail Sales Associate Cashier
T.J. Maxx Retail Store
2025.02 - 2026.01
- Processed customer transactions accurately using point-of-sale systems.
- Facilitated customer support by addressing product inquiries and delivering exceptional service.
- Arranged and maintained organized merchandise displays to improve visual appeal and accessibility.
- Conducted regular audits and training sessions to ensure strict compliance with cash handling and loss prevention policies.
- Instructed new associates on best practices in operational procedures and customer service to ensure high-quality service delivery.
- Addressed customer complaints with efficiency to enhance satisfaction and loyalty.
- Increased customer loyalty through successful reward program enrollments.
- Achieved highest credit card sign-up rates for three consecutive months.
Jewelry Sales Associate (Seasonal)
Zales The Diamond Store
2025.12 - Current
- Cultivated in-depth understanding of product features to support customer service excellence.
- Optimized display case organization to enhance visual appeal and accessibility of merchandise.
- Processed transactions accurately using point-of-sale systems, promoting efficient checkout experiences.
- Collaborated with team members to achieve sales goals and improve customer satisfaction metrics.
- Contributed to training initiatives focused on improving product understanding and elevating sales strategies.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Implemented personalized follow-up strategies to build customer satisfaction and drive repeat purchases.
Education
High School Diploma -
Howland High School
Warren, OHNo Degree - Business Management
Youngstown State University
Youngstown, OH05.2029
Skills
- Reliable, responsible, and honest
- Product knowledge expertise
- Strong communication skills
- Exceptional customer service
- Store maintenance
- Brand representation
- Appointment scheduling
- Sales target achievement
- Attention to detail
- Organization
Languages
English
Native or Bilingual
Timeline
Jewelry Sales Associate (Seasonal)
Zales The Diamond Store
2025.12 - Current
Retail Sales Associate Cashier
T.J. Maxx Retail Store
2025.02 - 2026.01
Banquet Server
Avalon Lakes and Country Club
2024.02 - 2025.05
Ice Cream Scooper
Handel's Homemade Ice Cream
2023.04 - 2024.06
High School Diploma -
Howland High School
No Degree - Business Management
Youngstown State University