Ryan Valen
Maintenance Asso.
Cincinnati,OH
Summary
Dynamic Slot Floor Supervisor at Rising Star Casino Resort, recognized for expertise in employee training and guest service management. Proven ability to enhance team morale while implementing cost-effective inventory solutions that drive operational efficiency. Proficient in cash reconciliation, ensuring accuracy and integrity in financial transactions, and skilled at fostering strong customer relationships. Additionally, possesses valuable experience in elderly healthcare, is CPR certified, and has a background in housekeeping and maintenance, including food health and safety practices as a buffet line cook.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Maintenance Associate
Wal-Mart Supercenter
Eastgate, OH
11.2025 - Current
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Circulated throughout facility to conduct safe sweeps, clean bathrooms, and keep backrooms clean.
- Maintained safety conditions and standards in facility.
- Used and operated balers, cleaning tools.
- Preformed some basic repairs unclogging and toilet and sink maintenance
- Wiped down surfaces through store and maintained cleanliness outside of store.
Slot Floor Supervisor
Rising Star Casino Resort
Rising Sun, IN
01.2019 - 09.2024
- Maintained compliance with gaming regulations, conducting regular audits and reporting any discrepancies immediately.
- Oversaw inventory control measures by tracking supplies usage patterns; recommended cost-effective solutions without compromising quality.
- Actively participated in recruitment efforts by interviewing candidates, selecting top performers for employment offers.
- Spearheaded initiatives aimed at improving overall team morale such as recognition programs or team-building activities; resulted in higher employee satisfaction rates.
Slot Attendant
Rising Star Casino Resort
Rising Sun, IN
11.2018 - 01.2019
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
Banquet Cook II | VIP Banquet Cook
Rising Star Casino Resort
Rising Sun, IN
06.2016 - 01.2019
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Practiced safe work habits to avoid possible injury to self or other employees.
- Learned menu items produced by assigned station to achieve proper quantities.
- Ordered food and supplies used to prepare meals for a number people.
- Leadership station prep list, line prep, and assisting workers in operation of the line.
- Cooked and prepared meals for VIP clientele and attended and accommodated to guest as needed.
Certified Nursing Assistant
Swiss Villa Nursing Rehabilitation Center
Veavy, IN
05.2010 - 08.2010
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Science - Gerontology
Paradigm Health
11-2025
High School Diploma -
Switzerland County High School
05-2010
Nursing Scholarship - Health Administration
Southeastern Career Center
05-2010
STNA Certification - Gerontology
Paradigm Health
11-2025
Skills
- Employee scheduling
- Staff training and development
- Guest relations
- Sales and promotions
- communication
- Medical record tracking
- Patient care
- Infection control procedures
Certification
CPR Certified
Adams County Regional Medical Center
Issue date 11/20/25
Training ID 0h03269
STNA certification
Paradigm Health
Issue Date 2/25/26
LIC #603152310226
Timeline
Maintenance Associate
Wal-Mart Supercenter
11.2025 - Current
Slot Floor Supervisor
Rising Star Casino Resort
01.2019 - 09.2024
Slot Attendant
Rising Star Casino Resort
11.2018 - 01.2019
Banquet Cook II | VIP Banquet Cook
Rising Star Casino Resort
06.2016 - 01.2019
Certified Nursing Assistant
Swiss Villa Nursing Rehabilitation Center
05.2010 - 08.2010
Associate of Science - Gerontology
Paradigm Health
High School Diploma -
Switzerland County High School
Nursing Scholarship - Health Administration
Southeastern Career Center
STNA Certification - Gerontology
Paradigm Health