Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Valen

Rising Sun,IN

Summary

Dynamic Slot Floor Supervisor at Rising Star Casino Resort with expertise in employee training and guest service management. Proven track record in enhancing team morale and implementing cost-effective inventory solutions. Skilled in cash reconciliation, ensuring accuracy and integrity in financial transactions while fostering strong customer relationships.

Overview

15
15
years of professional experience

Work History

Slot Floor Supervisor

Rising Star Casino Resort
01.2019 - Current
  • Maintained compliance with gaming regulations, conducting regular audits and reporting any discrepancies immediately.
  • Oversaw inventory control measures by tracking supplies usage patterns; recommended cost-effective solutions without compromising quality.
  • Actively participated in recruitment efforts by interviewing candidates, selecting top performers for employment offers.
  • Spearheaded initiatives aimed at improving overall team morale such as recognition programs or team-building activities; resulted in higher employee satisfaction rates.

Slot Attendant

Rising Star Casino Resort
11.2018 - 01.2019
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.

Banquet Cook II | VIP Banquet Cook

Rising Star Casino Resort
06.2016 - 01.2019
  • Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
  • Practiced safe work habits to avoid possible injury to self or other employees.
  • Learned menu items produced by assigned station to achieve proper quantities.
  • Ordered food and supplies used to prepare meals for a number people.
  • Leadership station prep list, line prep, and assisting workers in operation of the line.
  • Cooked and prepared meals for VIP clientele and attended and accommodated to guest as needed.

Certified Nursing Assistant

Swiss Villa Nursing Rehabilitation Center
05.2010 - 08.2010
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

Associate of Applied Science - Health Care Administration

Ivy Tech Community College South Bend
Lawrenceburg, IN
05-2016

High School Diploma -

Switzerland County High School
Vevay, IN
05-2010

Nursing Scholarship - Health Administration

Southeastern Career Center
Versailles, IN
05-2010

Skills

  • Employee training

  • Skilled in cash reconciliation

  • Guest service management

  • Sales and marketing initiatives

Timeline

Slot Floor Supervisor

Rising Star Casino Resort
01.2019 - Current

Slot Attendant

Rising Star Casino Resort
11.2018 - 01.2019

Banquet Cook II | VIP Banquet Cook

Rising Star Casino Resort
06.2016 - 01.2019

Certified Nursing Assistant

Swiss Villa Nursing Rehabilitation Center
05.2010 - 08.2010

Associate of Applied Science - Health Care Administration

Ivy Tech Community College South Bend

High School Diploma -

Switzerland County High School

Nursing Scholarship - Health Administration

Southeastern Career Center

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Ryan Valen