Center Manager
UPS
Las Vegas, NV & Chula Vista, CA
11.2021 - 07.2025
- Achieved #1 ranked large center in the USA for 2024
- Responsible for managing the daily activities of Package Center Operations
- Oversaw the development and implementation of dispatch plans that maximized efficiency
- Monitored budgets and business activity against business plan short and long-term goals
- Ensured implementation and maintenance of a Comprehensive Health and Safety Plan
- Oversaw and review risk management and safety compliance audits
- Monitored employee safety training and certifications
- Developed working relationships with local union officials
- Built relationships with customers to resolve customer issues
- Ensured staff development by coaching and providing feedback and verifying that employees have career goals and plans
- Conducted performance evaluations and resolve individual and group performance issues
- Identified opportunities for advancing skills and capabilities
- Applied legal, regulatory and safety compliance knowledge to reduce company risk
- Promoted new systems and technology and works with others to troubleshoot and alleviate inefficiencies
- Applied an understanding of policies and procedures to situations and operations in a business area
- Applied knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
- Assessed, identified, measured and monitored customer or business needs and trends
- Coached and developed others using career development processes and tools
- All full-time and part-time package center supervisors reported to this position.