Ryan Vermeire
Tallahassee,Florida
Summary
Dedicated Member Service Representative with expertise in customer support, relationship building, and financial transactions. Proven ability to enhance service delivery and resolve issues efficiently.
Results-driven professional with extensive experience in customer service and team collaboration. Skilled in problem-solving and effective communication, contributing to improved member satisfaction and operational efficiency.
Accomplished supervisor with a strong track record in enhancing customer satisfaction through team leadership and process improvements. Focused on fostering collaboration and implementing solutions for optimal service delivery.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Capital Health Plan
Tallahassee, FL
08.2022 - Current
- Assisted members with inquiries regarding health plan options and benefits, providing accurate information and support.
- Processed member enrollment and eligibility applications, ensuring compliance with company policies and regulations.
- Coordinated resolution of member issues by collaborating with internal departments to enhance service delivery.
- Educated members on health services and wellness programs, fostering improved health management practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Supervisor
Continuum Global Solutions
Tallahassee, FL
10.2019 - 08.2022
- Supervised team performance to ensure adherence to operational standards and protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Trained new employees on systems, procedures, and best practices for optimal productivity.
- Conducted regular evaluations of team performance, providing feedback and coaching as needed.
- Collaborated with management to develop strategies for increasing customer satisfaction and service quality.
- Monitored key performance indicators to identify trends and areas for improvement within the team.
- Coordinated scheduling to optimize resource allocation and meet operational demands effectively.
Project Management Assistant
One Loan Place
Tallahassee, FL
12.2015 - 09.2018
- Coordinated project schedules and timelines to ensure on-time deliverables.
- Supported project managers in resource allocation and task prioritization.
- Implemented process improvements that streamlined communication across teams.
- Maintained comprehensive project documentation for stakeholder review and compliance.
- Tracked project time and updated [Software] spreadsheets.
Education
No Degree - Aircraft Maintenance
Lively Technical Collage
Tallahassee, FL12-2014
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
Capital Health Plan
08.2022 - Current
Supervisor
Continuum Global Solutions
10.2019 - 08.2022
Project Management Assistant
One Loan Place
12.2015 - 09.2018
No Degree - Aircraft Maintenance
Lively Technical Collage