Ryan Villarreal
Edwardsville,KS
Summary
Efficient and energetic retail manager with 4+ years of experience driving increased customer satisfaction by creating a friendly shopping environment. Effectively instills customer service skills in all employees with comprehensive training and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Manager/Digital Pickup Team Associate
Walmart
12.2019 - 04.2024
- Managed team of 25 employees by ensuring compliance with policies and procedures and motivated staff to meet targets resulting in 20% increase in productivity
- Demonstrated adaptability in a fast-paced retail environment by consistently developing strategies to handle unforeseen challenges resulting in a 98% On-Time Picking rate, 3% above company target
- Fulfilled customer orders by reviewing orders; locating, and preparing products, and delivering in a timely matter resulting in wait times less than 5 minutes
- Achieved a 95% customer satisfaction rate through prompt and high-quality grocery delivery.
Education
Master of Business Administration in Leadership -
Tabor College
Hillsboro, KS05.2024
Bachelor of Arts in Business Administration - Marketing -
Tabor College
Hillsboro, KS05.2022
Associate of Arts - Marketing Management -
Johnson County Community College
Overland Park, KS05.2020
Skills
- Strategic Planning
- Teamwork
- Adaptability
- Customer Service
- Time Management
- Marketing
- Social Media Management
- Presentation Development
- Adobe Creative Cloud
- Team Supervision
- Problem-Solving
- Customer Engagement
Certification
- Digital Marketing Certificate from Johnson County Community College
- Sales and Customer Relations Certificate from Johnson County Community College
- Google Analytics Certificate for Beginners
Projects
- Represented Blue Jeans Go Green initiative, collecting over 1,000 pounds of denim to create more than 2,300 square feet of insulation.
- Oversaw 3 social media platforms by utilizing Hootsuite software leading to enhanced customer acquisition and engagement.
- Created itinerary for marketing students to easily navigate coursework throughout their years.
Timeline
Department Manager/Digital Pickup Team Associate
Walmart
12.2019 - 04.2024
Master of Business Administration in Leadership -
Tabor College
Bachelor of Arts in Business Administration - Marketing -
Tabor College
Associate of Arts - Marketing Management -
Johnson County Community College
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