Ryan Wagner (CSPO®)
Wasilla,AK
Summary
Team-driven Sr. Product Manager & Scrum Master knowledgeable in task prioritization, agile methodologies and workflow optimization. Certified Scrum/Agile expert (CSPO, Agile) with over 8 years of expertise managing complex technical teams and stakeholders while delivering best-in-class products and experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Product Manager - E-Commerce & Enterprise Applications
Universal Audio, Inc.
Scotts Valley, CA
01.2023 - Current
- Conducted initial scoping to guide project planning and direction.
- Collaborated cross-functionally with all internal departments (Marketing, Finance, Operations, etc.) to define and document requirements for new products.
- Developed and managed product requirements by organizing documentation, feature requests and tickets for prioritization in JIRA/Confluence.
- Created comprehensive product roadmaps to ensure alignment with business goals and company needs.
- Managed two team(s) of web developers, back-end engineers and designers to create an intuitive website to showcase our product suite and business' success in the industry.
- Worked closely with respective teams throughout the software development lifecycle to ensure successful delivery of products.
- Reported project statuses to Executive & Business owners weekly.
Sr. Product Manager - Financial Modeling Systems
Strategic Financial Solutions, LLC
NY, NY
03.2020 - 12.2022
- Collaborated with Finance, Negotiations, and Lending teams to build and maintain an internal Financial Modeling system for company-wide use.
- Defined and analyzed product metrics to facilitate growth of a custom-built loan financing product.
- Directed engineering/development teams and prioritized work using scrum/agile methodologies, converting business goals into detailed roadmaps, epics, stories, & sprints.
- Utilized several PM/PO tools such as JIRA, Confluence, for backlog management, sprint organization & tracking, roadmap creation, and documentation.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Managed software integrations between internal and external databases including Salesforce (CRM), AWS, Azure, SQL DB's, and financial solutions.
Product & Partnerships Manager - Marketplace, Web Products
DoorDash, Inc.
San Francisco, CA
03.2019 - 03.2020
- Gathered requirements from internal teams & collaborated daily with marketing, operations, and engineering to strategize and coordinate the creation of custom mobile & web products.
- Helped in developing DoorDash's Marketplace product (mobile/web/tablet applications).
- Analyzed and reported merchant/consumer data & market trends using data reporting and analysis tools such as Chartio, Tableau, and Excel.
- Engaged with partners and served as the product expert for DoorDash's Marketplace, Drive, and Digital product offerings, helping develop the product per internal, partner & client requirements.
- Managed Salesforce CRM (Lightning & Mobile), performed Q/A on integrations & tools such as Outreach.io, Slack, and Salesforce Marketing & Sales Cloud.
Director of Business Development & SaaS Solutions Engineer
IVR Technology Group, LLC
Buffalo, NY
06.2017 - 03.2019
- Directly managed IVR Technology's Business Development team consisting of local and remote reps focused on telecommunications software & hosted SaaS (B2B/C).
- Developed and implemented a comprehensive business development strategy for the organization.
- Analyzed market trends and identified new business opportunities in existing and potential markets.
- Negotiated partnerships with key industry players to expand market presence.
- Established relationships with clients, vendors, suppliers, partners, and other stakeholders to ensure successful collaborations.
- Generated reports on progress against targets and objectives set by management team.
- Ensured compliance with applicable laws and regulations while carrying out business operations (PCI-DSS, TIA).
Business Development Manager - SaaS & Telecom
IVR Technology Group, LLC
Buffalo, NY
06.2016 - 06.2017
- Became an industry expert in Telecommunications systems and Networks, Software as a Service, IVR, SMS, & Managed Services.
- Identified potential clients, built relationships, and negotiated contracts.
- Developed and implemented strategies to increase sales and market share.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Collaborated with internal teams for successful execution of projects.
- Coordinated product launches by creating detailed launch plans based on market analysis data.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
Education
B.S. Business Economics -
Cortland University
Cortland, NY05.2016
Skills
- Digital Product Management
- Software Development Lifecycle
- Product Lifecycle Management
- Stakeholder Management
- Strategic Planning
- Scrum Processes & Coaching
- Agile Best Practices
- Requirements Gathering
- Product Roadmaps
- Strategic Planning
- Backlog Management
- Sprint Retrospectives
- Cost & Risk Identification
- Product Launches
- Cross-Functional Collaboration
- Technical acumen
- Strategic Planning
Certification
- Certified Scrum Product Owner (CSPO), Scrum Alliance, 2022-2024
- Scrum & Agile Methodologies, Scrum Alliance, 2023
- Agile Project Management, LinkedIn Learning/Udemy, 2020
- Salesforce Cloud Admin/Implementation, Salesforce, 2020
- Product Specialist, Telecom Applications, Intelisys, Cloud Services University, 2018
- SaaS Product Specialist, Intelisys, Cloud Services University, 2018
Affiliations
- Volunteer Youth Hockey Coach & Skills Coach
- Hockey, Skiing, Biking, and walking my spoiled Cairn Terrier.
References
References available upon request.
Timeline
Sr. Product Manager - E-Commerce & Enterprise Applications
Universal Audio, Inc.
01.2023 - Current
Sr. Product Manager - Financial Modeling Systems
Strategic Financial Solutions, LLC
03.2020 - 12.2022
Product & Partnerships Manager - Marketplace, Web Products
DoorDash, Inc.
03.2019 - 03.2020
Director of Business Development & SaaS Solutions Engineer
IVR Technology Group, LLC
06.2017 - 03.2019
Business Development Manager - SaaS & Telecom
IVR Technology Group, LLC
06.2016 - 06.2017
B.S. Business Economics -
Cortland University
- Certified Scrum Product Owner (CSPO), Scrum Alliance, 2022-2024
- Scrum & Agile Methodologies, Scrum Alliance, 2023
- Agile Project Management, LinkedIn Learning/Udemy, 2020
- Salesforce Cloud Admin/Implementation, Salesforce, 2020
- Product Specialist, Telecom Applications, Intelisys, Cloud Services University, 2018
- SaaS Product Specialist, Intelisys, Cloud Services University, 2018
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