Ryan Walters
Anna
Summary
Dynamic Operations Manager with over 13 years of experience in delivering safe, compliant, and customer-focused pest management solutions. Licensed in Structural, Fumigation, and General Pest Management, with a CDL and Hazmat endorsement, and completion of the Purdue Pest Management course. Recognized for exceptional customer retention and strong account relationships, while fostering a culture of practical training that enhances team performance and service quality. A forward-thinking leader skilled in optimizing processes, driving efficiency, and promoting collaboration to achieve measurable results in fast-paced environments, dedicated to developing employees into future leaders through a servant leadership approach.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Manager of Operations
Rentokil
North Dallas
05.2023 - Current
- Provide strategic leadership for one of the company’s most complex commercial markets, overseeing operations, sales performance, employee development, and customer retention across a diverse portfolio of national, audited, and specialized commercial accounts.
- Rebuilt and transformed an under-resourced operation after inheriting three vacant positions, establishing a stable, high-performing team recognized for consistently exceeding business objectives.
- Foster a servant leadership culture centered on accountability, engagement, and professional development, resulting in sustained team performance and 100% TAP participation during most months.
- Drive operational excellence by balancing aggressive sales growth with disciplined execution of key performance indicators, customer satisfaction, and long-term client retention.
- Played a key leadership role in elevating district performance from 3rd in the company (2023) to #1 in the company (2024) and 7th in North America (2025) through focused execution, talent development, and performance coaching.
- Led the highest-performing sales team in the company during Summer 2025 while consistently delivering exceptional operational and service metrics.
- Champion a quality-first operating philosophy that strengthens customer loyalty, minimizes service issues, and supports sustainable growth within a highly competitive commercial market.
- Coach, mentor, and develop team members to maximize performance, strengthen engagement, and build a pipeline of future leaders while maintaining a culture of continuous improvement.
Pest Control Technician
Presto-X Company
Tulsa/Oklahoma City, OK
06.2013 - 05.2023
- Deliver sales and service for a wide range of commercial pest programs across multiple high-profile accounts, maintaining a consistently high retention rate through responsive service and consultative communication.
- Hold active applicator licenses in Structural, Fumigation, and General Pest; operate safely under all applicable regulations; maintain CDL with Hazmat endorsement.
- Apply integrated pest management principles, select and apply chemical treatments appropriately, and document findings, corrective actions, and recommendations.
- Serve as a Certified Field Trainer for several years, mentoring new specialists on safety, service quality, route productivity, and customer communication, contributing to faster ramp-up and fewer re-treats.
- Recognized for troubleshooting complex issues in sensitive environments and for building long-term, trust-based customer relationships.
- Completed Purdue course for Pest Management to deepen technical expertise and compliance knowledge.
Electrical Technician
AG Equipment
Broken Arrow, OK
01.2013 - 06.2013
- Installed electrical wiring and controls for natural gas compressors, adhering to quality and safety standards.
Pre-Delivery Inspection Technician
IC of Oklahoma / Tulsa Bus Plant
Tulsa, OK
01.2007 - 01.2013
- Inspected finished buses for quality and adherence to customer specifications; performed corrective repairs to meet delivery standards.
General Technician
01.2002 - 01.2007
- Worked across multiple production areas (skins, Finish 2, Chassis line), supporting throughput, quality, and cross-functional needs.
General Assembler
Stairmaster
Tulsa, OK
01.2000 - 01.2002
- Assembled exercise equipment to specification, contributing to on-time production and quality metrics.
Education
High School Diploma -
American School
Lansing, ILSkills
- Pest Management: Structural, Fumigation, General Pest; IPM; safety and compliance (local/state/federal)
- Customer & Account Management: retention, upselling/cross-selling, relationship building, route efficiency
- Technical & Operations: troubleshooting, quality inspection, documentation, Purdue coursework
- Training & Leadership: certified field training, mentoring, SOPs, safety coaching
- Tools & Systems: Microsoft Office, digital service/route apps
- Strengths: organization, attention to detail, initiative, dependability, fast learning, strategic thinking
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Client relationships
Accomplishments
- Earned the “[Presidents Club]” Award in 2024 for [#1 District in North America].
- Team won the 2025 Sales Competition.
- Have continually increased Tap buy in from all technicians.
- Achieved COE as a branch 3 years in a row since I began.
Certification
- Licenses: Structural, Fumigation, General Pest Applicator
- CDL with Hazmat Endorsement
- Purdue Pest Management Course (completed)
Timeline
Manager of Operations
Rentokil
05.2023 - Current
Pest Control Technician
Presto-X Company
06.2013 - 05.2023
Electrical Technician
AG Equipment
01.2013 - 06.2013
Pre-Delivery Inspection Technician
IC of Oklahoma / Tulsa Bus Plant
01.2007 - 01.2013
General Technician
01.2002 - 01.2007
General Assembler
Stairmaster
01.2000 - 01.2002
High School Diploma -
American School
Additional Highlights
- Quality inspection background (PDI) with strong attention to detail and documentation
- Proven dependability and initiative; able to work independently and within team environments
- Proficient in Microsoft applications; quick to learn new service and routing software
Personal
I have been married to my best friend, Kristen for over 26 years. We enjoy traveling and adventures where we can. I love sports and working out. I try to lead by example and helping make my team's work easier where possible so they can focus on the job at hand. I assist them with sells and improving their skills without doing the job for them so that they grow into future leaders. I am well respected among my team and have seen growth with them personally which is where I get the most satisfaction out of my job.