Ryan Whittaker
Grand Prairie,TX
Summary
Dynamic professional with proven strengths in calendar management, guest relations, and meeting deadlines. Dedicated to enhancing customer satisfaction and streamlining operations in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Appointment Scheduler
Everise
600 N. Pine Island Road, Suite 320, Plantation, FL
12.2024 - Current
- Scheduled appointments using scheduling software to optimize team efficiency.
- Coordinated with clients and internal teams to ensure seamless appointment management.
- Verified patient information and insurance details for accurate scheduling processes.
- Responded to client inquiries promptly, enhancing customer satisfaction rates.
Sales Associate
Metro Pcs
1861 Brown Blvd #215, Arlington, TX 76006
06.2023 - 12.2024
- Provided exceptional customer service, resolving inquiries to enhance customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Promoted new products and services, effectively communicating features to drive sales.
- Processed transactions efficiently, maintaining accuracy in cash handling and record-keeping.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Sales Associate
DTLR
N Collins St, Arlington, TX 76011
05.2021 - 01.2023
- Collaborated with team members to optimize sales floor layout for improved customer experience.
- Trained new associates on operational procedures and product knowledge to enhance team performance.
- Implemented upselling techniques, contributing to overall store revenue growth through strategic recommendations.
- Monitored competitor activities and market trends, providing insights for improved sales strategies.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Infant Teacher
Destiny Pointe Academy
2350 E Mayfield Rd, Arlington, TX 76014
09.2019 - 12.2020
- Developed and implemented engaging lesson plans to promote cognitive and social development in infants.
- Fostered a nurturing environment, ensuring safety and well-being of all children in care.
- Collaborated with parents to provide updates on child progress and address developmental concerns.
- Mentored new staff on effective infant care techniques and classroom management strategies.
Server
Razzoo's Cajun Cafe
1414 Market Pl Blvd, Irving, TX 75063
12.2018 - 12.2020
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed multiple tables efficiently, prioritizing tasks in fast-paced environment.
- Trained new servers on menu knowledge and customer service protocols.
Customer Service Representative
Alorica
3810 S 103rd E Ave, Tulsa, OK 74146
12.2015 - 08.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in onboarding new team members, providing training on systems and processes.
- Managed high-volume call traffic while maintaining quality service standards.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
Cashier
Kohls
7715 S Broadway Ave, Tyler, TX 75703
01.2016 - 11.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining organized cash register area to ensure smooth operations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to manage high-volume sales during peak hours effectively.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Access Management
AT&T Stadium
Arlington, TX
07.2015 - 09.2015
- Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
- Improved access management efficiency by streamlining authentication processes and implementing single sign-on solutions.
- Streamlined access management processes, ensuring proper authorization levels for employees to access sensitive information systems.
- Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.
Cashier
Traders Village
2602 Mayfield Rd, Grand Prairie, TX 75052
03.2013 - 06.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and resolved issues promptly.
- Collaborated with team members to enhance customer service experiences.
- Trained new cashiers on operational procedures and best practices.
- Implemented inventory management techniques to streamline restocking processes.
- Developed strategies for improving checkout efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma - Business
Tyler Junior College
Troup, TXHigh School Diploma -
Sam Houston High School
Arlington , TX07-2015
Skills
- Calendar management
- Meeting deadlines
- Remote work capabilities
- Guest relations
Languages
English
Full Professional
Timeline
Appointment Scheduler
Everise
12.2024 - Current
Sales Associate
Metro Pcs
06.2023 - 12.2024
Sales Associate
DTLR
05.2021 - 01.2023
Infant Teacher
Destiny Pointe Academy
09.2019 - 12.2020
Server
Razzoo's Cajun Cafe
12.2018 - 12.2020
Cashier
Kohls
01.2016 - 11.2016
Customer Service Representative
Alorica
12.2015 - 08.2017
Access Management
AT&T Stadium
07.2015 - 09.2015
Cashier
Traders Village
03.2013 - 06.2015
High School Diploma - Business
Tyler Junior College
High School Diploma -
Sam Houston High School