Ryan Wile
Lancaster,PA
Summary
- Relentless achiever who sets high goals and achieves them through drive, initiative, and determination.
- Motivated self-starter able to manage multiple demands and excel in a fast-paced environment.
- Expert organizer offering a keen attention to detail and excellent problem-solving abilities.
- Strong Communication Skills through college education and previous work training/experience
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
21
21
years of professional experience
Work History
Senior Account Manager
ABF Freight/Arcbest Logistics
Lancaster, PA
03.2011 - Current
- Training program - taught overall carrier functions, procedures, policies
- Operations - responsible for up to 100 employees at any given time in a fast-paced environment, leading union based employees for better production and controlling damages, along with making sure the outbound freight operation ran smoothly
- Account management, building relationships, managing relations between freight carrier and accounts, price points to minimize cost and maximize productivity
- From multi-million-dollar accounts such as Harley Davidson, down to locally based accounts like Knouse Foods, Snyders of Hanover, as well as third party companies like Allen Distribution
- Consulting and outside sales - Arcbest is a total supply chain solution with services including LTL, Truckload, Expedited, Air, Ocean, Warehousing and Transportation Management
- Responsible for growing my territory and improving net revenue while growing revenue and shipment counts.
Branch Rental Manager
Enterprise Rent a Car
Lancaster/Mechanicsburg, PA
08.2006 - 01.2011
- Developing new business and maintaining current relationships
- Responsible for understanding cost control and understanding what it takes to run a profitable business
- Providing superior customer service and learning how to effectively communicate, influence and interact with all types of customers, vendors, and co-workers
- Learning proper sales, problem solving and conflict management techniques
- Accountable for sales marketing goals and P&L for the branch
- Responsible for marketing to local business partners and building solid, long-lasting relationships with key business decision-makers
- Managing employees, both part and full time.
Marketing/Management
Elizabethtown Fitness Club (college internship)
Elizabethtown, PA
05.2006 - 08.2006
- Gained experience by marketing & selling corporate memberships
- Performed Club duties as needed by Owner
- Responsible for day to day business responsibilities such as cashbox balancing, membership sign up, and providing excellent customer service
- Accountable for Business to Business sales goals and Marketing to prospective business partners.
Personal Trainer, Manager
Student Services Inc.
Millersville, PA
12.2003 - 08.2006
- Personal Trained students and faculty at University Gym by scheduling appointments on daily basis
- Managed University Gym outside of General Manager’s scheduled hours
- Trained new employees, opened and closed gym, and responsible for cashbox and product inventory.
Education
Bachelor of Science Degree in Business Administration, Marketing concentration -
Millersville University
Millersville, PA08.2006
Skills
- Proficient in Microsoft Word
- Excel
- Outlook
- Access
- PowerPoint
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
- Customer Relations
- Territory Management
- Goals and performance
- Operations
- Scheduling
- Vendor Management
- Client Relationship Management
Projectsandclasswork
Completed a service-marketing project with a local struggling business. Created a business plan with marketing strategies for the local hot sauce company (semester long project), followed by a two hour presentation to show our strategies and accomplishments.
Collegecoursework
- Human Resource
- Marketing Research
- Consumer Behavior
- Product and Price Policies
- Service Marketing
- Business Finance
- Financial and Managerial Accounting
- Business Strategy
Collegeactivities
- Member of Lambda Chi Alpha 2004-2006 – House Coordinator 2005-2006
- Dean’s List- Spring 2006
- Millersville University Fitness Center; Manager and Personal Trainer
References
Upon Request
Timeline
Senior Account Manager
ABF Freight/Arcbest Logistics
03.2011 - Current
Branch Rental Manager
Enterprise Rent a Car
08.2006 - 01.2011
Marketing/Management
Elizabethtown Fitness Club (college internship)
05.2006 - 08.2006
Personal Trainer, Manager
Student Services Inc.
12.2003 - 08.2006
Bachelor of Science Degree in Business Administration, Marketing concentration -
Millersville University