Ryan Wilkinson
Conroe,TX
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Black’s Auto & Diesel Service
02.2024 - Current
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Logged work orders and change orders into Tekmetric database to track job status, as well as using Mitchell 1 and ALLDATA.
Service Manager
Southern Tire Mart
10.2022 - 02.2024
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained accurate records of all vehicle registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Coordinated with other departments to maintain streamlined and productive workflow.
Commercial Sales Manager
O’Reilly Auto Parts
11.2018 - 10.2022
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Expanded market share through the identification of new business opportunities and partnerships.
- Negotiated contracts with major clients, securing favorable terms that benefited both parties involved.
Education
High School Diploma -
Clear Brook High School
Friendswood, TX06-2016
Skills
- Automotive diagnostics
- Vendor negotiation
- Quality standards
- Attention to detail
- Fleet management
- Customer relations
Certification
- ASE P2 - Automobile Parts Specialists, Exp. 2029
- ASE C1 - Automobile Service Consultant, Exp. 2029
Timeline
Service Manager
Black’s Auto & Diesel Service
02.2024 - Current
Service Manager
Southern Tire Mart
10.2022 - 02.2024
Commercial Sales Manager
O’Reilly Auto Parts
11.2018 - 10.2022
- ASE P2 - Automobile Parts Specialists, Exp. 2029
- ASE C1 - Automobile Service Consultant, Exp. 2029
High School Diploma -
Clear Brook High School
Similar Profiles
Cameron GracianoCameron Graciano
Mechanical Technician at Johnnie Boy Diesel & Auto ServiceMechanical Technician at Johnnie Boy Diesel & Auto Service
Taylor ClementTaylor Clement
Cleaning Technician at Myers Auto DieselCleaning Technician at Myers Auto Diesel
Jean DecadeJean Decade
Mechanic Assistant at Veach Diesel Repair and AutoMechanic Assistant at Veach Diesel Repair and Auto