Marc Carson
Torrington,CT
Summary
Motivated Service Manager knowledgeable about mechanical service needs. Expert in repairing vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
Overview
25
25
years of professional experience
Work History
Service Manager
SPEEDSPORT TUNING
Danbury, CT
01.2019 - Current
- Handled customer concerns and resolved service issues professionally.
- Communicated estimates, timelines, and repair details with customers and technicians.
- Reviewed repair orders, parts needs, and job progress for accuracy.
- Coordinated parts ordering, vendor follow-up, and inventory needs.
- Trained staff on shop procedures, customer service, and service standards.
- Developed and maintained relationships with customers, vendors, and suppliers.
Parts Manager
Danbury Porsche
Danbury, CT
01.2015 - 01.2019
- Managed Porsche dealership parts inventory, ordering, and stock organization.
- Coordinated wholesale and retail parts requests for service and repair teams.
- Supervised parts counter service for technicians, advisors, and customers.
- Processed special orders, backorders, and supplier communications.
- Trained parts staff on dealership procedures and Porsche product knowledge.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed and maintained positive working relationships with vendors.
Parts Specialist
Danbury Volkswagen
Danbury, CT
01.2008 - 01.2015
- Assisted dealership customers with parts counter sales and service department requests.
- Identified correct automotive parts through diagrams, numbers, and customer descriptions.
- Processed parts orders using inventory systems and catalog lookup tools.
- Managed phone, walk-in, and service desk inquiries with clear communication.
- Supported shipping, receiving, and stocking tasks in the parts department.
- Communicated effectively with management on any issues or special requests from customers.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
Automotive Technician
New Milford Volkswagen
New Milford, CT
01.2002 - 01.2008
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Performed manufacturer-approved repairs using factory procedures and dealership service information.
- Attended technical training courses when available to increase knowledge base.
- Operated a variety of shop equipment safely and efficiently.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Education
Trade school - Automotive Technology
Universal Technical Institute
Allentown, PA 02.2002 - 05.2002
Associate's degree - Automotive Technology
Wyoming Technical Institute
Laramie, WYSkills
- Automotive Repair
- Automotive Diagnostics
- Vehicle Maintenance
- Technician experience
- Mechanical Knowledge
- Service scheduling
- Inventory control
- Vendor coordination
- Shop operations
- Auto Service Team Leadership
- Team Leadership
- Staff training
- Problem resolution
- Problem solving
- Customer service
- Process optimization
- Dealership experience
Timeline
Service Manager
SPEEDSPORT TUNING
01.2019 - Current
Parts Manager
Danbury Porsche
01.2015 - 01.2019
Parts Specialist
Danbury Volkswagen
01.2008 - 01.2015
Trade school - Automotive Technology
Universal Technical Institute
02.2002 - 05.2002
Automotive Technician
New Milford Volkswagen
01.2002 - 01.2008
Associate's degree - Automotive Technology
Wyoming Technical Institute