Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ryan Wilson

Houston

Summary

5+ years delivering world-class customer engagement. Juggled multiple projects for execs, mastered efficiency & organization. Thriving on the bleeding edge of tech, eager to contribute & learn. Skilled trainer, clear communicator, and detail-oriented powerhouse. Ready to fuel your team's success with a smile!

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Care Representative | Training Specialist

Freedom Solar Power
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Collaborated with department managers to identify skill gaps and develop targeted training interventions.
  • Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.

Titles ExecutiveServices, Title Specialist

Vroom
02.2022 - 01.2023
  • Assisted with organizing and preparing tax and title documents to transfer ownership of property.
  • Worked with others to prepare tax and title documents to submit legal transfer work. Met daily averages by touching 50+ cases and making outbound calls/emails to over 30 customers on average providing assistance for any inquiries.
  • Our team cleared a backlog of over 10,000 cases, while maintaining day to day communication to customers.
  • Also worked closely with executives to create SME presentations to present to new hires.
  • Lastly, our team played crucial roles for management by mentoring new hires and Tier 2 associates, resulting in stronger staff development and increased productivity.

Warehouse Associate

Floor, Decor
10.2021 - 02.2022
  • I performed working safely around moving machinery.
  • Worked with others to prepare orders for shipment by systematically picking, packing, and labeling merchandise.
  • The team was in charge of inspecting incoming and outgoing shipments to verify accuracy and prevent errors.
  • We also cleaned and maintained warehouse in compliance with OSHA safety standards.

Customer ServiceRepresentative

Tailored Brands
08.2020 - 05.2021
  • Provided assistance for our Tier 2 Escalations Team. On this team we maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
  • We also answered an average of 40+ inbound customer telephone calls in high paced call center settings.
  • We offered advice and assistance to customers and in store employees, paying attention to wants and needs. We deescalated customer calls , providing them with world class customer service , resolving concerns efficiently overnight.

Education

High School - General Studies

Alief Taylor High School
Houston, TX
05.2019

Skills

  • Business Correspondence
  • Training Program Development
  • Data Analytics
  • Salesforce
  • Executive Support
  • Training & Development
  • Time Management
  • Adobe

Accomplishments

  • April 2022 Notary Public for The State of Texas
  • January 2023 Data Analytics Course
  • Accomplishments
  • Outsanding Service Award

Certification

  • CNP - Certified Notary Public, State of Texas

Timeline

Customer Care Representative | Training Specialist

Freedom Solar Power
09.2023 - Current

Titles ExecutiveServices, Title Specialist

Vroom
02.2022 - 01.2023

Warehouse Associate

Floor, Decor
10.2021 - 02.2022

Customer ServiceRepresentative

Tailored Brands
08.2020 - 05.2021

High School - General Studies

Alief Taylor High School

Similar Profiles

CREATE PROFILE
Ryan Wilson