Ryan Wlodarcik
Columbia,MO
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Retail Assistant Manager
Tcc Wireless
Columbia, MO
08.2023 - Current
- Resolved conflicts between employees or customers in a professional manner.
- Monitored inventory levels and reordered merchandise as needed.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Developed relationships with customers by providing knowledgeable advice about products.
- Assisted in the development of store policies and procedures.
Mobile Expert
Tcc Wireless
Columbia, MO
04.2023 - 07.2023
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Analyzed customer feedback reports to identify areas where improvements can be made in terms of product design or functionality.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Provided guidance on how best to secure personal information stored on a user's device through security measures such as password protection.
Meat Clerk
Schnucks Markets
Columbia, MO
10.2021 - 02.2023
- Provided friendly customer service by answering questions about available products.
- Organized backroom storage areas according to company policies.
- Assisted customers with special requests or complaints regarding their purchases.
- Maintained records of sales and order information.
Maintenance Assistant
Bass Pro Shops
Columbia, MO
09.2020 - 09.2021
- Assisted with installation of new equipment as required.
- Maintained records of all repairs completed in a logbook for future reference.
- Ensured compliance with applicable safety standards during all maintenance operations.
- Carried out routine inspections of facilities' security systems including alarms and surveillance cameras.
Tutor
AmeriCorps VISTA
Poplar Bluff, MO
08.2017 - 08.2020
- Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
- Created a positive learning environment that was conducive to student success.
- Communicated regularly with parents and guardians regarding student progress.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
Receptionist
Scott Law Group
Poplar Bluff, MO
05.2017 - 08.2017
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Bachelor of Science - Management Information Systems
Columbia College
Columbia, MO08-2024
Associate of Arts - General Education
Three Rivers Community College
Poplar Bluff, MO05-2020
High School Diploma -
Poplar Bluff High School
Poplar Bluff, MO05-2019
Skills
- Project Management
- Customer Engagement
- Policy administration
- Effective Communication
- Customer Relationship Management
- Relationship Building
- Software troubleshooting
- Hardware troubleshooting
- System diagnostics
- Application support
- Data Recovery
- Software Installation
- Problem-Solving
Accomplishments
- Deans list all 4 years of undergrad
- National Honor Society
- Top 30 Highschool Class
- 3.8 GPA
References
References available upon request.
Timeline
Retail Assistant Manager
Tcc Wireless
08.2023 - Current
Mobile Expert
Tcc Wireless
04.2023 - 07.2023
Meat Clerk
Schnucks Markets
10.2021 - 02.2023
Maintenance Assistant
Bass Pro Shops
09.2020 - 09.2021
Tutor
AmeriCorps VISTA
08.2017 - 08.2020
Receptionist
Scott Law Group
05.2017 - 08.2017
Bachelor of Science - Management Information Systems
Columbia College
Associate of Arts - General Education
Three Rivers Community College
High School Diploma -
Poplar Bluff High School
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