Ryan Wunsch
New York,NY
Summary
Revenue and operations leader with deep experience in forecasting, account planning, and renewal management. Led teams to exceed quota, grow retention, and improve customer outcomes across large account portfolios.
Overview
15
15
years of professional experience
Work History
VP of Account Management and Operations
Intelligo
Remote
03.2023 - Current
- Lead a team of 12 account managers and operations staff, including managers, while delivering 109% quota attainment across 500+ accounts.
- Raised net revenue retention to 112% across $21 million in managed accounts through proactive renewal and expansion work.
- Coordinated a cross-functional acquisition integration across core technology platforms and personnel, aligning workflows to drive operational efficiency gains within two months.
- Enhanced renewal, onboarding, and operational processes, cutting activation time by 22%, and lifting NPS from 37 to 59.
- Partner with Sales, Product, Marketing and Finance on various GTM initiatives to increase revenue and improve operating efficiences.
Director of Account Management
Ocrolus
New York, NY
10.2021 - 02.2023
- Led a team of six account managers that handled 155 clients, with an ARR of $30 million.
- The AM team's achievement was 127% of a $4 million quota in 2022 through retention, expansion, and upsells.
- Recruited, hired, and trained new talent while also implementing KPIs, OKRs, playbooks, and account plans.
- Collaborated cross-functionally with Sales, Marketing, RevOps, Finance, and Product to drive initiatives that impacted the company's bottom line.
Senior Customer Success Manager
Moovit
Remote
07.2020 - 09.2021
- As the first AM hire in the U.S., I consulted our transit mobility clients, and built out the AM department within the company.
- Achieved a 112% renewal quota with an ARR book of business of $5 million.
- Developed and instituted all AM collateral, KPIs, OKRs, and client lifecycle as we transitioned into a B2B business model in the U.S.
- Increased ROI, app usage, and overall efficiency across our 11 agency clients.
Senior Customer Success Manager
Zignal Labs
New York, NY
11.2017 - 07.2020
- Strategic advisor to ten Fortune 500 clients, with an ARR of $5.7 million.
- Achieved 137% of quota (avg $300k/qtr) through net retention, expansion, upsells, and client advocacy.
- Managed and mentored one direct report for our company's largest account.
- Recognized as CSM of the Year in 2018 and 2019.
Director, Brand Strategy
Olapic
New York, NY
09.2016 - 11.2017
- Increased e-commerce sales for my enterprise clients by partnering with multiple departments within their organization.
- Achieved 107% of my $1.4 million quota in 2017.
- Hybrid role that included closing new business, and upselling existing clients.
Director - U.S.
Signal
New York, NY
09.2015 - 10.2016
- First U.S. hire responsible for closing new business and managing U.S. accounts
- Successfully closed several new business opportunities totaling $325K.
- Built and implemented sales strategies, account mapping, and marketing collateral for the U.S. market.
Director of Customer Value
Gorkana
New York, NY
09.2011 - 09.2015
- Promoted to Director after seven months and was in charge of leading a hybrid Sales/Account Management team of seven.
- Successfully led my team to surpass quota (avg $1.75 million/qtr) in all 12 quarters under my leadership.
- Company grew from ~$15m ARR to ~$30m ARR during my tenure before being acquired.
- Implemented and in charge of processes for the entire customer lifecycle; which included Sales, Onboarding, Implementation, Support and Account Management.
Education
Bachelor of Arts -
SUNY At Albany
Albany, NY05-2007
Skills
- Revenue forecasting
- Account planning
- LLM's
- Renewal management
- Operations strategy
- KPI design
- Customer retention
- Product integration
Timeline
VP of Account Management and Operations
Intelligo
03.2023 - Current
Director of Account Management
Ocrolus
10.2021 - 02.2023
Senior Customer Success Manager
Moovit
07.2020 - 09.2021
Senior Customer Success Manager
Zignal Labs
11.2017 - 07.2020
Director, Brand Strategy
Olapic
09.2016 - 11.2017
Director - U.S.
Signal
09.2015 - 10.2016
Director of Customer Value
Gorkana
09.2011 - 09.2015
Bachelor of Arts -
SUNY At Albany