Ryan Zarrillo
Springfield,IL
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Staybridge Suites
Springfield, IL
12.2021 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Data Entry Specialist
Star Memories
Girard, IL
08.2020 - Current
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
Front Desk Agent
Candlewood Suites
Springfield, IL
05.2021 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Front Desk Agent
Wingate By Wyndham Hotel
Springfield, IL
02.2021 - 05.2021
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Assistant Manager
Family Video Movie Club
Springfield, IL
08.2019 - 01.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Cashier
Walmart
Carlinville, IL
01.2018 - 07.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Field Organizer
JB For Governor
Springfield, IL
08.2017 - 11.2018
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
Cashier
Ace Hardware
Wauconda, IL
06.2015 - 05.2017
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
No Degree - Journalism
Lincoln Land Community College
Springfield, ILSkills
- Opera PMS
- SynXIs
- Accurate typist upwards of 90 WPM
- Strong interpersonal skills
- Detail oriented
- Results-based mentality
Music
I've had a fascination with music my entire life since learning how to professionally play the conga at the age of eight. I moved up through various instruments from drums, guitar, bass, piano and even learning how to record, mix and master my own compositions. Have performed many live shows as fill-ins for other bands that needed drum kits.
Timeline
Front Desk Agent
Staybridge Suites
12.2021 - Current
Front Desk Agent
Candlewood Suites
05.2021 - 12.2021
Front Desk Agent
Wingate By Wyndham Hotel
02.2021 - 05.2021
Data Entry Specialist
Star Memories
08.2020 - Current
Assistant Manager
Family Video Movie Club
08.2019 - 01.2021
Cashier
Walmart
01.2018 - 07.2019
Field Organizer
JB For Governor
08.2017 - 11.2018
Cashier
Ace Hardware
06.2015 - 05.2017
No Degree - Journalism
Lincoln Land Community College