Cassandra Gatewood
Front Desk Agent
Washington,DC
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Eaton DC
03.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Bakery Shift Manager
District Doughnut
08.2017 - Current
- Coordinated work handoffs and schedules with other Shift Managers
- Evaluated the performance of associates and mentored underperforming employees on ways to improve
- Supervised staff, including development of team leaders to improve team management.
Customer Service Team Member
Whole Foods Market
11.2015 - 09.2016
- Monitored and blanched cash till and reported discrepancies to supervisors
- Answered customer questions regarding products, services, and pricing plans
- Accurately prepared and processed forms to change customer service levels.
Sales Associate
TJ Maxx
11.2012 - 05.2015
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Restocked front lanes and displays, following established merchandising procedures and standards
- Processed returns and exchanges in line with store policies.
Education
Associate of Science - Culinary Arts
Le Cordon Bleu Colllege of Culinary Arts
Diploma Degree - Hospitality
Career Technical Institute
Washington, DC06.2023
Skills
- Microsoft Excel
- Opera PMS
- Microsoft Word
Timeline
Front Desk Agent
Eaton DC
03.2022 - Current
Bakery Shift Manager
District Doughnut
08.2017 - Current
Customer Service Team Member
Whole Foods Market
11.2015 - 09.2016
Sales Associate
TJ Maxx
11.2012 - 05.2015
Associate of Science - Culinary Arts
Le Cordon Bleu Colllege of Culinary Arts
Diploma Degree - Hospitality
Career Technical Institute
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