Computers
Ryan(Legal Name Danielle) Dencer
Palm Bay
Work Preference
Summary
Dynamic Assistant Store Manager with proven success in enhancing customer satisfaction and driving sales. Skilled in inventory control, team leadership, and conflict resolution. Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Circle K
Palm Bay, FL
03.2015 - 07.2020
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment.
- Managed inventory levels, reducing stock discrepancies through effective organization.
- Implemented promotional strategies to enhance customer engagement and drive sales.
- Oversaw store product orders to maintain inventory levels and support sales operations.
- Engaged in regular communication and interaction to enhance public relations.
- Coordinated schedules and staffing to optimize coverage during peak hours.
- Addressed customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reviewed and tracked age-appropriate sales legislation to safeguard business operations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.96
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
GED -
Bayside High School
Palm Bay, FLSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Team management
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Display setup
- Mentoring and coaching
- Employee coaching
- Sales expertise
- Sales techniques
- Strategic planning
- Relationship building and management
- Sales growth
- Issue resolution
- Staff scheduling
- Transaction processing
- Stock rotations
- Inventory counting
- Order management
- Strategic merchandising
- Sales strategies
- Records management
- Shift scheduling
- Microsoft Office Suite
- Flexible schedule
- Scheduling coordination
- Records maintenance
- Incident reports
- Assignment delegation
- Operations oversight
- Human resource policies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Music
Pop Culture
Anime
Timeline
Assistant Store Manager
Circle K
03.2015 - 07.2020
GED -
Bayside High School