Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
Awards
Personal Information
Awards
Receptionist
Ryane Kelly

Ryane Kelly

Palata,FL

Summary

10+ years Retail merchandising experience. Self motivated, result driven, action-oriented with a positive mindset, Seeking opportunities to utilize my talents, skills and experience. Committed to achieving specific goals to prioritize and accomplish successful work. Well organized, possess a deep understanding and knowledge of the retail-merchandising principals, exceptional communication abilities and impressive problem solving skills.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Performance-driven wholesale purchasing professional skilled in sales analysis, pricing negotiation and competitive shopping.

Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.

Overview

10
10
years of professional experience

Work History

Merchandising Field Specialist

Family Dollar
Jacksonville, Fl
09.2021 - 12.2022
  • Managed daily operations related to product delivery ensuring timely completion of tasks
  • Utilized advanced technical skills to diagnose and resolve customer issues, resulting in increased customer satisfaction
  • Assisted in the training of new staff members on proper merchandising techniques and procedures
  • Maintained product rotation by checking expiry dates or damage
  • Consulted with store and merchandise managers about budgets and goods to be purchased
  • Used hand trucks and pallet jacks for maneuvering products throughout store
  • Supervised daily activities of field representatives responsible for executing merchandising plans
  • Executed and audited store signage and other visual merchandising elements meeting company standards
  • Recommended mark-up rates, mark-down rates and merchandise selling prices
  • Tracked shipments using internal systems in order to maintain accurate inventory records
  • Executed planogram, pricing, and signage updates, fostering exceptional customer experiences
  • Monitored stock levels in order to ensure adequate supply of merchandise at all times
  • Managed incoming orders from vendors, ensuring timely delivery of goods for optimal customer experience
  • Collaborated with vendors to obtain and develop desired products
  • Engaged and inspired shoppers to buy more items with organized merchandising strategies
  • Drove customer service through integrity of merchandising and accuracy of store pricing and signage
  • Communicated regularly with corporate teams regarding store operations and promotions
  • Trained and supervises sales and clerical staff
  • Created strong relationships with store personnel to effectively manage inventory levels and drive sales
  • Maintained accurate records of all merchandise transactions for reporting purposes
  • Monitored and analyzed sales records, trends and economic conditions to anticipate consumer buying patterns, company sales, and needed inventory
  • Developed visual merchandising strategies to optimize product displays to increase sale
  • Monitored sales performance and adjusted merchandise displays accordingly
  • Evaluated shelf space allocation according to seasonal demand and adjusted accordingly
  • Examined stock, verifying conformance to quality standards
  • Coordinated the selection, installation and maintenance of window displays
  • Authorized payment of invoices and return of merchandise
  • Briefed staff on stock display and rotation for optimizing space
  • Interacted with other teams, improving seasonal performance and driving best practices
  • Implemented strategies to reduce shrinkage through improved inventory management practices
  • Gathered customer insights from store visits which informed future merchandising decisions
  • Provided clerks with prices, mark-ups and mark-downs, manufacturer numbers, season codes, and style numbers
  • Implemented store layout changes, including the addition of new fixtures
  • Identified areas of opportunity within stores while providing creative solutions to improve results
  • Conducted on-site audits to assess store compliance with company standards and regulations
  • Troubleshot minor problems and reported larger technical issues
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Performed general maintenance and repair
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Participated in ongoing training to enhance own job skills and knowledge
  • Responded quickly to meet customer needs and resolve problems
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Focused on learning new skills and staying updated with industry changes.
  • Created displays for products in accordance with corporate guidelines and best practices.

Retail Merchandiser

Crossmark
Jacksonville, FL
05.2017 - 04.2021
  • Used forklifts and pallet jacks to transport items to staging areas or loading docks
  • Scanned shelves and product cases for expired stock, discarding outdated or spoiled items
  • Conducted regular inventory audits to maintain accurate stock levels
  • Coordinated with vendors and suppliers to ensure timely delivery of products
  • Packed customer purchases in bags and cartons
  • Took inventory of merchandise to identify items needing reordering or replenishment
  • Anticipated consumer buying patterns to create purchase and inventory plans
  • Requisitioned merchandise from suppliers based on available space, customer demand, and advertised specials
  • Disassembled and removed old store fixtures and assembled new fixtures according to store schematics
  • Managed and maintained inventory levels, coordinating purchases and deliveries as needed
  • Coordinated and managed merchandise displays, ensuring product placement and visual appeal in retail stores
  • Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
  • Kept records of out-going orders
  • Organized store displays to maximize visibility of merchandise
  • Cleaned display cases, shelves, and aisles
  • Referred to price lists to attach and change price tags on merchandise
  • Kept records on use and damage of stock and stock-handling equipment
  • Obtained merchandise from bins and shelves
  • Strategized with visual manager and assistant visual manager on seasonal updates
  • Assessed current inventory levels and determined restocking needs
  • Received and counted stock items to record data manually or on computer
  • Took inventory and examined merchandise to identify items to be reordered and replenished
  • Managed customer relationships for customer satisfaction and loyalty
  • Adhered to strict safety guidelines when handling hazardous materials in the workplace
  • Used ID tags, stamps, and electronic marking tools to mark stock items
  • Disposed of damaged or defective items
  • Determined proper storage methods, identification and stock location, based on turnover, environmental factors, and physical capabilities of facilities
  • Maintained records of all orders placed and deliveries received from vendors
  • Provided assistance and direction to other stockroom, warehouse, and storage yard workers
  • Itemized and total customer merchandise selection at checkout counter, using cash register, and accepted cash and charge card for purchases
  • Stocked shelves, racks, and cases with new or transferred merchandise
  • Received and counted stock items and record data manually and on computer
  • Operated equipment such as forklifts
  • Compared merchandise invoices to items actually received to ensure that shipments were correct
  • Packed customer purchases in bags or cartons
  • Provided customers with knowledgeable advice about products available in store
  • Examined and inspected stock items for wear and defects, reported any damage to supervisors
  • Maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
  • Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards
  • Based on available space, merchandise on hand, customer demand and advertised specials
  • Organized and tidied store by returning merchandise to proper place and dusting and washing down shelves and counters
  • Used scanning device to determine placement, track inventory, and determine replenishment needs
  • Read orders to determine catalog numbers, colors, and quantities of merchandise
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Worked with coworkers to complete tasks
  • Troubleshot minor problems and reported larger technical issues
  • Provided efficient and courteous service to customers at all times
  • Participated in ongoing training to enhance own job skills and knowledge
  • Focused on learning new skills and staying updated with industry changes.

Assistant Store Manager

WinnDixie Wine and Sprits
Jacksonville, FL
01.2013 - 04.2016
  • Performed regular audits of merchandise displays and stock levels
  • Highlighted sale items and promotions with proper signage and displays
  • Taught loss prevention practices and policies to minimize shrink
  • Established strong relationships with vendors for timely supply of merchandise
  • Maintained organized store environment for customer and employee health and safety
  • Assisted in recruiting process, hiring and retaining top talent
  • Directed employee tasks and time management, improving customer experiences
  • Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
  • Developed strategies for increasing customer loyalty and retention
  • Communicated expectations, policy changes, new initiatives, and product knowledge to employees
  • Demonstrated ability to manage and motivate staff to achieve sales targets
  • Provided performance feedback and coaching to employee
  • Prepared staff work schedules and assigned specific duties
  • Managed all customer inquiries and complaints in a professional and timely manner
  • Reviewed financial statements, sales reports, and other performance data to measure productivity
  • Coached employees on customer service and selling techniques
  • Monitored employee attendance and productivity levels on a daily basis
  • Resolved customer complaints efficiently while maintaining excellent customer service
  • Handled customer complaints professionally and resolved issues promptly
  • Assisted with training staff on all internal operational functions
  • Assisted customers with product selection, pricing, payment options and returns and exchanges
  • Led floor sets following plan-o-grams to update store appearance
  • Managed and coordinated multiple projects while ensuring timely completion
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Focused on learning new skills and staying updated with industry changes.

Education

High School Diploma -

Orange Park High School
Orange Park, FL
06-2010

Skills

  • Organized
  • Stock control
  • POS
  • Stock replenishment
  • Supplier audits
  • Store maintenance
  • Reliable and punctual
  • Visual displays
  • Space Planning
  • Vendor Relations
  • POS systems knowledge
  • Trend Identification
  • Active listener
  • Stock Rotation
  • Pricing and Signage Updates
  • Promotional planning
  • Friendly and outgoing
  • Floor set design
  • In-store support
  • Customer Relationship Management (CRM)
  • Visual Merchandising
  • Retail buying
  • Relationship Building
  • Team Leadership
  • Interpersonal Skills
  • Computer Skills
  • Issue Resolution
  • Scheduling
  • Vendor Sourcing
  • Project Leadership
  • Excellent Communication
  • Inventory Management
  • Project Management
  • Organizational Systems
  • Customer Service
  • Sorting and Categorizing
  • Multiple Priorities Management
  • Time Management
  • Volunteer Coordination
  • Recordkeeping
  • Event Planning
  • Heavy Lifting
  • Attention to Detail
  • Data Entry
  • Flexible Schedule
  • Vendor Relationship Management
  • Teamwork and Collaboration
  • Valid Driver's License
  • Shipment Receiving
  • Store Cleaning
  • Order Processing
  • Loss Prevention
  • Professional Appearance
  • Display Maintenance
  • Sales Promotion
  • Cash Handling Accuracy
  • Point of sale systems
  • Merchandise Display
  • Product Merchandising
  • Inventory Tracking
  • POS System Operation
  • Payment Processing
  • Complaint Handling
  • POS Systems
  • Cash Register Operation
  • Customer Assistance
  • Effective communication abilities
  • Upselling strategies

Timeline

Merchandising Field Specialist

Family Dollar
09.2021 - 12.2022

Retail Merchandiser

Crossmark
05.2017 - 04.2021

Assistant Store Manager

WinnDixie Wine and Sprits
01.2013 - 04.2016

High School Diploma -

Orange Park High School

Personal Information

Title: Retail Merchandiser

Awards

  • Employee of the month August 2010
  • Employee of the month April 2011
  • Employee of the month June 2021

Personal Information

Title: Retail Merchandiser

Awards

  • Employee of the month August 2010
  • Employee of the month April 2011
  • Employee of the month June 2021

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Ryane Kelly