Ryan J. Bolf
Cuyahoga Falls
Summary
With more than 20 years of combined experience in the respective fields, I have developed the qualities and skills required to effectively lead, develop, and manage. A proven technical ability to safely, and effectively maintain a high level of up time with all types of equipment.
I pride myself on proven customer relation skills and taking ownership of my accounts, to ensure customers expectations are not only met, but exceeded every time. I believe the attributes I possess, directly translate to the skills required to play a vital and effective role in managing and leading in a variety of respective fields.
A results-driven individual with a proven track record in delivering quality work. Known for excellent customer service, communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
Work History
Field service technician
Crown Lift Trucks
Stow
07.2015 - Current
- Customer service and relations
- Effectively service, troubleshoot, and repair customer equipment
- Time management and multitasking
- Overseeing project management to ensure safe, and effective job completion
- Entrusted with the supervision and developmental process of onboarding new technicians
- Assistance in the development and writing procedures for electrical installations.
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
Sales and Service manager
Midas
Stow
06.2014 - 06.2015
- Followed checklists to verify that all important parts were examined.
- Communicated with customers regarding vehicle issues and potential repairs.
- Maintained a 96% customer service satisfaction rating.
- Contributed to repeat and referral business by using strong customer service and problem solving skills.
- Organized work records and filed reports.
- Ordered accurate amounts of parts and supplies to maintain necessary inventory.
- Midas auto service experts
- Fostered a positive work environment through service style leadership, effective communication and team-building activities.
- Prepared weekly and monthly reports on sales progress against targets.
- Managed inventory levels by forecasting future demand based on historical data.
- Negotiated prices with vendors and suppliers to maximize profits margins.
- Supported service team members to drive growth and development.
Education
General Education Dev. Diploma
Stow, OhAutobody, Collision Repair
Ohio Technical College
Skills
- Leadership
- Critical Thinking
- Judgment and Decision Making
- Management of Personnel Resources
- Active Learning
- Complex Problem Solving
- Instructing
- Time Management
- Education and Training
- Operations Analysis
- Equipment Maintenance
- Coordination
- Customer and Personal Service
- Administration and Management
- Electrical troubleshooting
- Inventory management
- Team supervision
- Service coordination
- Effective communication
- Customer service
- Staff training
- Schematic interpretation
- Reading wiring diagrams
- Project management
- Interdepartmental collaboration
Timeline
Field service technician
Crown Lift Trucks
07.2015 - Current
Sales and Service manager
Midas
06.2014 - 06.2015
General Education Dev. Diploma
Autobody, Collision Repair
Ohio Technical College