Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

RYAN J. KOCHER

Dobbs Ferry,NY

Summary

Versatile Clinic Administrator possessing first-rate communication skills and personable demeanor demonstrated across 7 years in patient-focused roles. Excellent knowledge of medical terminology, billing procedures and matters of regulatory compliance. Experienced in transcription, records management and industry software applications.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lieutenant, Clinic Administrator

NYPD Medical Division
06.2023 - Current
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Established clear expectations for staff members through effective communication and goal setting techniques.
  • Assisted in recruitment efforts to build a strong team of dedicated professionals focused on achieving success together.
  • Implemented quality control measures throughout daily operations to maintain high levels of excellence in all aspects of work performed.
  • Ensured compliance with all regulatory requirements in daily operations, maintaining high standards of performance.
  • Evaluated staff performance regularly, providing constructive feedback and opportunities for growth.
  • Managed personnel for optimal productivity, ensuring proper training and adherence to protocols.
  • Facilitated meetings that encouraged open dialogue between team members, fostering collaboration and idea-sharing among colleagues.
  • Enhanced safety measures through regular inspections and equipment maintenance, reducing incidents.
  • Oversaw budget management, optimizing allocation of funds for necessary expenses and improvements.
  • Leveraged data-driven insights to guide decision-making processes, enhancing overall results.
  • Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists'' involvement.
  • Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
  • Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
  • Assisted in budget planning for the medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to executives.
  • Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Trained all new employees on records management system.
  • Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
  • Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
  • Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
  • Coordinated with healthcare professionals to ensure timely patient care, optimizing clinic workflow.
  • Maintained up-to-date knowledge of healthcare regulations, ensuring clinic operations remained compliant.
  • Managed patient records to ensure compliance with healthcare regulations, enhancing organizational reputation for reliability.

Lieutenant, Special Investigations Unit

NYPD Medical Division
09.2017 - 06.2023
  • Increased team cohesion with regular communication, fostering a positive work environment.
  • Coordinated sensitive investigations pertaining to allegations of abuse of sick-time and medical fraud.
  • Ensured compliance with HIPAA requirements throughout investigative processes.
  • Spearheaded NYPD COVID-19 contact tracing efforts with a dedicated team of investigators and clinicians.
  • Supervised various COVID-19 public vaccination sites sponsored and operated by the NYPD.
  • Conducted official interviews pursuant to investigative necessity.
  • Simultaneously served as Clinic Administrator for the NYPD Special Medical District from 2017 to 2022.

Education

Master of Health Administration - Healthcare Administration

Tulane University
New Orleans, LA
05.2027

Bachelor of Science - Environmental Science

Southern New Hampshire University
Hooksett
11.2023

Master of Arts - Criminal Justice

John Jay College of Criminal Justice
NY, NY
05.2007

Bachelor of Arts - Sociology

Fordham University
NY, NY
05.2005

Skills

  • Operational Efficiency
  • Facility Maintenance
  • Scheduling and Coordination
  • Logistics and Staff Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Organizational Skills
  • Customer Service Management
  • Inventory Tracking and Management

Certification

  • Basic Certificate in Quality and Patient Safety, Institute for Healthcare Improvement, 08/2024.
  • COVID-19 Contact-Tracing, Johns Hopkins University, 05/2020.

Volunteer Work

Facilitated physical delivery of funding and supplies to Ukrainian refugee camp on Polish border. Volunteered security, logistical support, and transportation services to refugees. Jaroslaw, Poland, 03/2022, Missionary Sisters of Saint Benedict.

Timeline

Lieutenant, Clinic Administrator

NYPD Medical Division
06.2023 - Current

Lieutenant, Special Investigations Unit

NYPD Medical Division
09.2017 - 06.2023

Master of Health Administration - Healthcare Administration

Tulane University

Bachelor of Science - Environmental Science

Southern New Hampshire University

Master of Arts - Criminal Justice

John Jay College of Criminal Justice

Bachelor of Arts - Sociology

Fordham University

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RYAN J. KOCHER