Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
Timeline

Ryan Jermaine Balagot

Hayward,CA

Summary

Proactive and hardworking individual dedicated to continuous operational improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Supervisor

FedEx Ground
07.2020 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
  • Interceded between employees during arguments and diffused tense situations.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Implemented employee cross-training programs which improved versatility and adaptability among team members.

Warehouse Order Selector

SYSCO Food Services
09.2019 - 07.2020
  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Wrapped pallets in shrink wrap prior to loading.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
  • Safely operated heavy machinery, such as electric pallet jacks, to transport picked orders to the packing area.
  • Promoted workplace safety through adherence to company guidelines when operating equipment, lifting heavy objects, and navigating within the warehouse space.
  • Followed orders precisely for correct items, sizes and quantities.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Package Handler Trainer

FedEx Ground
01.2017 - 11.2019
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Proved successful working within tight deadlines and a fast-paced environment.

Patient Escort

Crown Bay Nursing & Rehabilitation Center
09.2016 - 02.2017
  • Communicate promptly with patients, Providing service in a timely manner
  • Promoted a positive work atmosphere through effective communication with colleagues across different departments.
  • Provided exceptional customer service while escorting visitors to requested destinations within the facility, promoting a positive hospital image.
  • Enhanced patient comfort by providing courteous and efficient transportation services throughout the hospital.

Materialist

Kennerly Spratling Inc.
07.2015 - 09.2016
  • Manage Materials, Mix and Load into Machines, Locate and Retrieve Materials, Forklift Driver
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Some College -

Merritt College, Oakland, CA
12.2015

High School Diploma (Honor Student) -

Fremont High School, Oakland, CA
06.2012

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Safety oversight
  • Employee Development

Awards

  • Bravo Zulu(s)
  • Operations Supervisor Employee of the Month, FedEx Ground , 10/2023
  • Package Handler Employee of the Month, FedEx Ground, 09/2017

Certification

  • Certified Tugger

Languages

English
Full Professional
Tagalog
Native or Bilingual
Ilocano
Native or Bilingual

Timeline

Operations Supervisor - FedEx Ground
07.2020 - Current
Warehouse Order Selector - SYSCO Food Services
09.2019 - 07.2020
Package Handler Trainer - FedEx Ground
01.2017 - 11.2019
Patient Escort - Crown Bay Nursing & Rehabilitation Center
09.2016 - 02.2017
Materialist - Kennerly Spratling Inc.
07.2015 - 09.2016
Merritt College - Some College,
Fremont High School - High School Diploma (Honor Student),
Ryan Jermaine Balagot