Ryann (Dodge) Szakaly
Harrisonburg,VA
Summary
Dynamic and customer-focused professional with a proven track record at Sheetz, excelling in customer service and team cooperation. Skilled in behavior analysis and cash handling accuracy, I consistently enhanced customer satisfaction and fostered strong client rapport, ensuring a welcoming environment and efficient operations.
Overview
6
6
years of professional experience
Work History
Store Team Member
Sheetz
04.2023 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
Server
The Smithfield Cafe and Bakery
02.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Intern
Hatcher and Frey Orthodontics
05.2022 - 06.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Car Detailer
Carrollton Carwash
06.2019 - 08.2021
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Education
Bachelor of Science - Clinical Psychology
James Madison University
Harrisonburg, VA12-2027
Skills
- Behavioral assessment
- Customer service
- Time management
- Store maintenance
- Cash handling accuracy
- Team cooperation
- Crisis intervention
- Client rapport
Languages
German
Limited Working
Interests
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Growing herbs, vegetables, or fruits in home gardens
- Learning new cooking techniques and expanding my culinary skills
- I like working with my hands and fixing things
- Music
- Virtual Reality
- Augmented Reality (AR) Development
- Gardening
- Psychological Research
Timeline
Store Team Member
Sheetz
04.2023 - Current
Intern
Hatcher and Frey Orthodontics
05.2022 - 06.2022
Server
The Smithfield Cafe and Bakery
02.2022 - 08.2022
Car Detailer
Carrollton Carwash
06.2019 - 08.2021
Bachelor of Science - Clinical Psychology
James Madison University
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