Ryanne Paul
Roebling,NJ
Summary
Certified Diabetes Care and Education Specialist with experience supporting diabetes technology users, managing patient inquiries, and translating clinical guidance into clear education. Skilled in continuous glucose monitoring workflows, customer engagement, and structured documentation within regulated medical device environments. Experienced collaborating with clinical, sales-adjacent, and quality teams to support patient onboarding, product utilization, and resolution of device-related concerns.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Diabetes Educator Intern
Integrated Diabetes Services
10.2024 - 08.2025
- Delivered telehealth diabetes education focused on CGM interpretation and therapy adjustments
- Helped patients understand treatment pathways, behavioral factors, and monitoring trends
- Supported development of evidence-based patient education resources
- Coordinated care communication with interdisciplinary clinical teams
- Helped patients understand therapy options and monitoring strategies to support informed treatment decisions
Product Surveillance Analyst
Tandem Diabetes Care
08.2024 - 07.2025
- Reviewed post-market diabetes device data to identify trends and potential safety concerns
- Supported structured case review and escalation processes impacting patient experience
- Collaborated with clinical and commercial stakeholders to improve documentation workflows
- Contributed insights that informed product performance monitoring and quality initiatives
Customer Technical Support Specialist
Tandem Diabetes Care
04.2022 - 08.2024
- Supporting patient adoption and utilization of diabetes technologies including CGM and insulin delivery systems
- Built rapport with patients to improve comfort using advanced diabetes technologies
- Assisted insulin pump and CGM users with device troubleshooting and therapy workflow questions
- Responded to inbound patient inquiries and documented interactions within structured systems
- Educated users on product features, safety considerations, and therapy expectations
- Identified recurring concerns and escalated complex issues to clinical and quality teams
- Supported customer retention through empathetic communication and problem resolution
Trainer Assistant
ProPharma Group
02.2022 - 10.2022
- Supported onboarding of safety personnel in pharmacovigilance documentation practices
- Reinforced data quality standards and consistency in adverse event terminology usage
Education
Ph.D. - Epidemiology
Walden University
Minneapolis, MN12-2035
Master of Public Health - Public Health Education
National University
La Jolla, CA08-2021
Bachelor of Science - Nutrition & Dietetics
Rutgers University
New Brunswick, NJ01-2019
Skills
- Continuous Glucose Monitoring (CGM) Support
- Diabetes Technology Education
- Patient Engagement & Lead Follow Up
- Clinical Communication
- Customer Journey Support
- Device Workflow Troubleshooting
- CRM Documentation & Case Tracking
- Healthcare System Navigation Awareness
- Insurance & Access Education Support
- Cross-Functional Collaboration
Technology & Systems
- CRM documentation systems
- Medical device case tracking platforms
- Continuous glucose monitoring data platforms
- Microsoft Excel & structured dataset review
- Telehealth education platforms
- Quality documentation systems
Certification
- Certified Diabetes Care and Education Specialist (CDCES)
- Certified Health Education Specialist (CHES)
Timeline
Diabetes Educator Intern
Integrated Diabetes Services
10.2024 - 08.2025
Product Surveillance Analyst
Tandem Diabetes Care
08.2024 - 07.2025
Customer Technical Support Specialist
Tandem Diabetes Care
04.2022 - 08.2024
Trainer Assistant
ProPharma Group
02.2022 - 10.2022
Ph.D. - Epidemiology
Walden University
Master of Public Health - Public Health Education
National University
Bachelor of Science - Nutrition & Dietetics
Rutgers University