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4+ years of working experience in Computer Networks, Information Security, Systems Deployments, and Network Support. Reliable network security consultant skilled in managing, maintaining, and securing IT systems and network configurations. Committed to ensuring smooth communication between staff, clients, and management. An exceptional leader with a great work ethic A professional security analyst LAN switching technologies Strong Knowledge of AD/DC, GPO management, and replication services. Expertise in File, SQL, and Exchange server management. Firewall configurations (SonicWALL, Sophos, Juniper, and Palo Alto) Strong knowledge of VLAN, OSPF, EIGRP, SSL VPN, Site-to-Site VPN, SHA1, Access-Lists, SMTP, IPsec. NAT and DNS. New technology research and testing. Problem solver and team player. Proficient with multiple penetration tools Hyper-V and VMWare expertise. Excellent in Network troubleshooting Strong knowledge of Server Infrastructure Experience with working with third-party vendors to accomplish project tasks. Knowledge of HIPAA regulations, PCI, NIST, ISO, and others Security standards. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
- Microsoft Office Suite (Word - Certified, PowerPoint - Certified, Outlook, Excel)
- Installation and administration in operating systems and setting up to be ready-to-use (Linux, Windows 7, Windows 8, Windows 8.1, and Windows 10)
- Knowledgeable of hardware and software components and building computers
- Trained in A+ (Hardware, Software, Operating Systems)
- Experienced in Troubleshooting and resolving issues with Software, Electronics and Networks
- Troubleshooting VoIP Phones and Phone lines
- Experienced with Windows Hypervisor and Active Directory
- Experienced utilizing Google admin console and Microsoft admin portal for password changes and other group policy updates
- Installation of Network equipment (Switches, UPS, Access points)
- Meraki (Network troubleshooting and monitoring)
- Certified in Adobe Photoshop, CompTIA IT Fundamentals
- Communication skills (written and verbal)
- Customer service oriented with a willingness to learn new technology
- Time management skills; flexible and adaptable
- Used ticketing systems to manage and process support actions and requests
- Works well independently and on a team

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

IT Support Specialist skilled in troubleshooting, hardware setup, and user assistance. Expert in diagnosing Windows OS issues, managing user accounts, and resolving network problems. Enhanced help desk response times and user satisfaction through proactive support and training initiatives, driving improvements in system functionality and user experience.

Ryan McNamara

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IT Support Specialist

Desktop Support Specialist

Advanced Repair Agent

Education

Computer Information Technology Candidate -

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IT Support Specialist

Desktop Support Specialist

Advanced Repair Agent

Computer Information Technology Candidate -

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