Ryan Perkins-Walker
Financial Relationship Consultant & Digital Coach
Baton Rouge,LA
Summary
As an ambitious people-person, I'm extremely perceptive in understanding how individuals and groups function. This makes me a natural team leader & strong Customer Success Manager. Skilled in building bridges & cementing connections, I'm friendly, confident and enjoy group situations where I can interact with a range of personalities. Motivated by my desire to understand the complexities of any issue, I'm looking forward to exploring my passions for promoting lasting customer satisfaction & contributing to company success.
Overview
10
10
years of professional experience
Work History
Financial Relationship Consultant & Digital Coach
Regions Bank
Baton Rouge, Louisiana
04.2018 - Current
- Have needs based conversations with current & potential clients to effectively provide them with ways to help them reach their financial goals.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Introduce clients to all resources available to them through Regions Bank to help them reach their financial goals.
- Responsible leading team to digital success & consistently informing and training colleagues on these solutions.
- Observing and creating coaching plans for all bankers.
- Meeting & exceeding performance goals at 85% & above
- NMLS Registered
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Owner
The Leaux Life, LLC
Baton Rouge, LA
04.2019 - 01.2021
- The Leaux Life is the go to for affordable, tasty, homemade, low carb meals! Meet your fitness and lifestyle change goals without compromising the flavor we love so much down south.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Consulted with customers to assess needs and propose optimal solutions.
- Promoted business via social media to generate leads and maximize brand identity resulting in over 450 Followers.
Branch Ambassador & Digital Expert
Capital One
Baton Rouge, LA
05.2017 - 04.2018
- Advocate for digital banking services & customer education of digital banking services
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Processed 100% of customer transactions accurately and efficiently.
- Identified sales opportunities and referred customers to branch partners in financial services.
Freelance Photographer
Rymagery- Creative Photography
Baton Rouge, LA
12.2015 - Current
- Photographed high-quality images for both print and internet distribution.
- Downloaded images and provided artistic and technical image manipulation in Adobe Photoshop & Lightroom.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Shot 100+ photographs in controlled lab, field and remote environments.
- Experimented with different lighting effects to deliver unique images utilized on websites, prints and promotional items.
- Managed complex photo shoots involving large-scale performances at indoor and outdoor venues.
Night Auditor
Springhill Suites Marriott
Gonzales, LA
12.2015 - 09.2017
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Reviewed daily financial statements and completed end-of-day paperwork with 100% accuracy.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Connected Home Team Lead
Best Buy
Baton Rouge, LA
08.2015 - 05.2016
- Provided personalized service and exceptional expertise for customers.
- Handled all aspects of sales including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
- Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.
- Consistently met and exceeded notional margin sales goals over 100%
Education
High school diploma -
Capitol High School
Baton Rouge, LA 09.2005 - 06.2009
Certification
Foundations of Project Management
Skills
Relationship building and management
Creative team leadership
Resourcefulness
Interpersonal communication
Creative Problem Solving
Computer proficiency
Revenue growth
Research and due diligence
Customer Relations
Brand Enhancements
Sales Proficiency
Strategic Communications
Timeline
Foundations of Project Management
05-2021
Owner
The Leaux Life, LLC
04.2019 - 01.2021
Financial Relationship Consultant & Digital Coach
Regions Bank
04.2018 - Current
Branch Ambassador & Digital Expert
Capital One
05.2017 - 04.2018
Night Auditor
Springhill Suites Marriott
12.2015 - 09.2017
Freelance Photographer
Rymagery- Creative Photography
12.2015 - Current
Connected Home Team Lead
Best Buy
08.2015 - 05.2016
High school diploma -
Capitol High School
09.2005 - 06.2009