RYAN METZLER
Terminal Manager
Kansas City,MO
Summary
Proactive Terminal Manager with 15 years of logistics experience. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency.
Overview
15
15
years of professional experience
Work History
Terminal Manager
FORWARD AIR
03.2021 - Current
- Responsible for the financial performance of the terminal operations and growing business within the Kansas City market.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Monitored employee performance and productivity.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Operations Manager
FORWARD AIR
04.2019 - 03.2021
- Coordinated work assignments, monitored performance, and provided training for relevant job duties.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Shipping/Receiving Supervisor
WEBER-STEPHENS PRODUCTS LLC
06.2018 - 04.2019
- Manage a team of 20 union employees to ensure product is correctly shipped out to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Reviewed paperwork to determine priorities and set schedules.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
Dock Supervisor
CEVA LOGISTICS
10.2015 - 06.2018
- Manage all inbound/outbound volume to determine if alternate routing would benefit both customer/service provider.
- Reported and established key performance metrics to monitor and meet company goals.
- Managed team of 25 to facilitate domestic and international shipments.
- Performed pre-shift and post-shift inspections of dock equipment.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
Full-Time Supervisor
UNITED PARCEL SERVICE
08.2008 - 10.2015
- Built a motivated warehouse team of 7 direct reports and 50 hourly employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
ASSOCIATE OF ARTS - General Education
WILLIAM RAINEY HARPER COLLEGE
Palatine, ILSkills
- Dispatch
- Delegation
- Warehouse Safety
- Policy Enforcement
- Team Supervision
- OSHA Regulations
- Driver Safety
- Operations Management
- Load Planning
- Budget Administration
- Operational Oversight
- Load Planning
Timeline
Terminal Manager
FORWARD AIR
03.2021 - Current
Operations Manager
FORWARD AIR
04.2019 - 03.2021
Shipping/Receiving Supervisor
WEBER-STEPHENS PRODUCTS LLC
06.2018 - 04.2019
Dock Supervisor
CEVA LOGISTICS
10.2015 - 06.2018
Full-Time Supervisor
UNITED PARCEL SERVICE
08.2008 - 10.2015
ASSOCIATE OF ARTS - General Education
WILLIAM RAINEY HARPER COLLEGE
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