Hi, I’m
Ryan William Lassley
Blue Springs,MO, Missouri
Summary
Highly motivated, and dependable team oriented professional looking to obtain a career with a company that values strong work ethic and growth who is seeking a dynamic, results-oriented professional. Experienced sales and operational leader with over 15 years of effective leadership experience.
Overview
16
years of professional experience
Work History
Foundation Recovery Systems
Branch Service Manager
01.2021 - 05.2023
Job overview
- Effectively managed and developed a service team, including technicians and advisors, to ensure team objectives and sales goals were achieved through recruiting, interviewing, new-hire onboarding, training and coaching.
- Extensive working knowledge of industry standards and practices, including product details and company services.
- Implemented a 10-step appointment agenda and sales process to increase revenue growth by over 300%.
- Daily KPI and scoreboard management. Field Ride-A-Long and daily developmental coaching with the service and sales team. Coached staff to improve efficiency and revenue growth with more effective procedures and establish standard operating procedures.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Offered exemplary customer service, by maintaining customer relationships and ensuring repeat customers by up-selling products and services and taking care of any customer concerns or complaints quickly and professionally.
TruGreen Lawn Care
Residential Sales Manager
05.2018 - 01.2021
Job overview
- Developed branch-level sales plans and forecasts. Oversaw sales increase of over 28% in Lincoln, Ne driving this branch from a small market branch to a medium market branch. Led Kansas City sales team to beat budget by over 8% during Covid-19 shut down.
- Effectively executed marketing programs (door-to-door, direct mail, inside, outside) to ensure profit growth and expansion of Tureen's services.
- Compiled lists of prospective customers for use as sales leads, based on information from direct mail and other advertisements, community activities, trade shows and business seminars, and other resources.
- Planed and conducted training for sales personnel in customer service skills, selling technique and safety policies and procedures.
- Determined work procedures, prepared work schedules, and expedited workflow.
- Tracked hourly, daily, weekly, sales efficiencies of each salesperson.
- Developed, implemented and maintained performance standards, measurements, and corrective devices through which approved plans and goals are accomplished within sales organization.
- Ensured recruiting, interviewing and staffing of personnel are conducted to efficiently staff sales function.
- Evaluated staff performance, made salary recommendations and administers disciplinary actions consistent with company policy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
TruGreen Lawn Care
Field Sales Supervisor
03.2018 - 04.2018
Job overview
- Sold residential lawn care services to new and existing customers in-person through door-to-door selling efforts via personal vehicle.
- Conducted lawn analysis, advises customers of problems with lawn and landscape and determines appropriate solutions.
- Determined pricing by measuring and calculating square footage to branch price list Sells residential lawn care services, including weed control, fertilization, and insect control, as well as specialized services, tailored to the needs of customers, to achieve weekly sales goals.
- Estimated date of service to customer based on knowledge of branch production and service schedules.
- Conducts follow-up of leads through means of person-to-person contact to identify customer needs.
- Assisted with on-the-job training of new or developing sales representatives
- Provided support to Branch Sales Manager with sales reporting, scheduling and leads.
TruGreen Lawn Care
Outsides Sales Representative
03.2017 - 01.2018
Job overview
- Performed inside sales or telemarketing from the branch office and cyclical selling seasonal outside sales door-to-door.
- Sold residential lawn care services, including weed control, fertilization, and insect control, as well as specialized services, tailored to the needs of customers, to achieve weekly sales goals Generates additional sales revenue by cross-selling and up-selling to current customers.
- Quoted rates, negotiated with customer, and closed the sale.
- Collected customer contact information.
- Prepared and maintains accurate sales reports.
- Effective use of issued electronic devices and sales software.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Nebraska Department Of Correctional Services
Corrections Lieutenant
12.2015 - 02.2017
Job overview
- Responsible for a specific shift of the custody force.
- Conduct special investigations; resolve problems between inmates.
- Supervise the performance of all assigned security staff and indirect supervision of other institutional staff.
- Conduct roll call and handle administrative paperwork.
- Supervise custody activities such as searches, institutional tours, visitor & inmate escort, and initial commander in emergency situations.
- Supervised over 100 employees and performance of tasks and managed over 1200 offenders.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Coordinated responses to emergency situations arising in different prison locations.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Nebraska Department Of Correctional Services
Correctional Sergeant
07.2014 - 12.2015
Job overview
- Oversaw the work of subordinate Corrections Officers and Corporals providing leadership and assisting with questions or problems.
- Assisted in the conduct of roll calls, disseminating information to custody staff and inspecting for irregularities among custody personnel Monitor inmates/offenders in a wide variety of situations and activities.
- Conducted and evaluated on-the-job training (OJT) for all subordinate Corrections Corporals and Officers under their direction.
- Assisted shift supervisor in investigating incidents and logs such incidents for the shift so that reports are made to appropriate offender classification teams.
- Ensured the application of all Administration Regulations, Operational Memorandums, Post Orders, and participate in the development of policies.
Nebraska Department Of Correctional Services
Correctional Officer/Corporal
02.2012 - 07.2014
Job overview
- Monitored 1 to 1200 inmates/offenders in a wide variety of situations and activities.
- Enforced facility rules and regulations governing the conduct of inmates/offenders.
- Documented inmate/offender behavior, status and movement.
- Searched inmates' and offenders' person, quarters and work areas for contraband.
- Operate or monitor the operation of manual, computerized and electronically controlled security equipment, maintained controlled movement of inmates/offenders, staff members and the public.
- Responsible for inmate/offender housing areas including sanitation, serving meals, laundry inventory and supplies Maintained all daily control documentation logs and counts.
- Transport or oversee the transportation of inmates/offenders who leave the facility Assist supervisory staff in the operation of maximum security areas, adjustment centers and segregation areas.
B&R Stores
Catering Associate
10.2010 - 01.2012
Job overview
- Responsible for all areas involved in the process of catering.
- Direct customer service and problem resolution.
- Cold-call sales and event planning.
- Responsible for ordering, preparing, and serving meals to one or to one thousand event attendees.
- Able to effectively operate all industrial kitchen equipment.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
Hy-Vee
Assistant Kitchen Manager
07.2007 - 10.2010
Job overview
- Direct customer service and problem resolution.
- Implementation of staff production.
- Schedule writing, planning and product ordering.
- Maintain department cleanliness and organization per FDA regulations.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
Dino’s Eastside Grille
Bartender
05.2007 - 07.2007
Job overview
- Full understanding of micro computer systems
- Responsible for properly serving clientele per state laws
- Proper opening and closing duties
- Establish new returning clientele
Education
Southeast Community College Area, Lincoln, NE
University of Nebraska-Omaha, Omaha, NE
Pius X, Lincoln, NE
High School Diploma
2003
Skills
- Customer Accounts Management
- Staff Training
- Key Performance Indicators (KPI)
- Staff Management
- Employee Performance Reviews
- Sales
- Sales Management
- Coaching
- Sales Process
- Office 365
- Sales Presentations
- Oral Communication
Timeline
Branch Service Manager
Foundation Recovery Systems
01.2021 - 05.2023
Residential Sales Manager
TruGreen Lawn Care
05.2018 - 01.2021
Field Sales Supervisor
TruGreen Lawn Care
03.2018 - 04.2018
Outsides Sales Representative
TruGreen Lawn Care
03.2017 - 01.2018
Corrections Lieutenant
Nebraska Department Of Correctional Services
12.2015 - 02.2017
Correctional Sergeant
Nebraska Department Of Correctional Services
07.2014 - 12.2015
Correctional Officer/Corporal
Nebraska Department Of Correctional Services
02.2012 - 07.2014
Catering Associate
B&R Stores
10.2010 - 01.2012
Assistant Kitchen Manager
Hy-Vee
07.2007 - 10.2010
Bartender
Dino’s Eastside Grille
05.2007 - 07.2007
Southeast Community College Area
University of Nebraska-Omaha
Pius X
High School Diploma
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