Rychana Vingia
Columbus,OH
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with bankers to clear issues and outages. Proficient in banking standards and regulations.
Overview
13
13
years of professional experience
Work History
Business Compliance Auditor I
Regional Income Tax Agency
Worthington, OH
07.2021 - Current
- Process, correct and edit employer municipal tax withholding statements, and/or net profit tax returns. Review forms, returns and supporting documents for accuracy, completeness and compliance with applicable municipal tax ordinances and Agency policies.
- Understand all Business Department functions including applicable municipal tax law, specific municipal ordinance information, website applications, and form preparation of both net profit and/ or withholding account types.
- Assist callers regarding both withholding and net profit accounts. Able to resolve incoming correspondence and/ or apply miscellaneous payments received for either account type.
- Conduct verbal and written correspondence with taxpayers, tax professionals, and business representatives. Send correspondence to inform taxpayers of needed information, changes in tax liabailities or requested account information.
Loan Operations Reconcilement Associate
Wesbanco Bank
Wheeling, WV
08.2018 - 07.2021
- Worked closely with bankers to correct unposted transactions with accuracy and speed.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Managed and responded to all correspondence and inquiries from bankers.
- Assessed data and information to verify entry, calculation and transaction code accuracy.
- Entered financial data onto Freddie Mac website for verification and reconciliation, maintaining accurate and current accounts at all times.
- Researched and corrected up to 300 loan transactions per day.
Care Coordinator
Blanchard Valley Urology
Findlay, OH
03.2016 - 07.2018
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
- Increased customer satisfaction by resolving medical billing issues.
- Determined prior authorizations for medication and outpatient procedures.
- Identified and resolved patient billing and payment issues.
- Contributed to success of Employee Engagement Committee by planning monthly events
Patient Client Resolution Coordinator
Intellihartx
Findlay, OH
10.2014 - 02.2016
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
Customer Service Representative
Advance America
Zanesville, OH
11.2013 - 10.2014
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Processed payments and contracts on accounts.
- Recommended products to customers, thoroughly explaining details
- Handled customers in fast-paced cash advance setting in coordination with solid team of 5 customer service associates
Retail Banker
Woodforest National Bank
Zanesville, OH
10.2008 - 11.2013
- Executed wire transfers, stop payments and account transfers.
- Educated customers on use of banking website and mobile apps.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Achieved monthly quota and grew accounts by 25-40 each month
Education
Some College (No Degree) - Accounting And Business Management
Central Ohio Technical College
Newark, OHSkills
- Critical thinking
- Detail-oriented
- Customer service
- Account management
- Troubleshooting
- New account creation
Timeline
Business Compliance Auditor I
Regional Income Tax Agency
07.2021 - Current
Loan Operations Reconcilement Associate
Wesbanco Bank
08.2018 - 07.2021
Care Coordinator
Blanchard Valley Urology
03.2016 - 07.2018
Patient Client Resolution Coordinator
Intellihartx
10.2014 - 02.2016
Customer Service Representative
Advance America
11.2013 - 10.2014
Retail Banker
Woodforest National Bank
10.2008 - 11.2013
Some College (No Degree) - Accounting And Business Management
Central Ohio Technical College