Ryckia Tate
Atlanta,GA
Summary
Personable and dedicated customer service representative with great experience in hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Security Screener
Unifi
Atlanta, GA
08.2023 - Current
- Trained new employees on proper screening techniques and procedures.
- Provided assistance to disabled passengers as needed.
- Conducted baggage or cargo screening to verify compliance with governmental regulations using x-ray machines, walk-through detectors, and hand-held detectors.
- Enforced safety regulations within the premises.
Customer Service Representative
Spirit
Atlanta, GA
03.2022 - 07.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Printed boarding passes and made reservations.
- Perform check-in for passengers' baggage and provide ticketing service.
Server
Pride Of America Norwegian Cruise Line
Maui , HI
05.2018 - 10.2018
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Snack Bar Attendant
Ansley Golf Club
Atlanta, GA
05.2016 - 09.2016
- Maintained the cleanliness of the snack bar area and ensured all areas were stocked with supplies.
- Followed safety procedures when handling hot food items or equipment.
- Conducted opening, closing duties such as setting up, breaking down workstations, sanitizing surfaces, replenishing condiments.
- Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
- Restocked condiments, service supplies, and snack bar foods throughout shifts to stay ahead of customer demands.
Education
High School Diploma -
Mount Zion High School
Jonesboro, GA05-2017
Skills
- Integrity and Honesty
- Positive and professional
- Teamwork
- Communication
- Time management
- Safety and compliance
Timeline
Security Screener
Unifi
08.2023 - Current
Customer Service Representative
Spirit
03.2022 - 07.2023
Server
Pride Of America Norwegian Cruise Line
05.2018 - 10.2018
Snack Bar Attendant
Ansley Golf Club
05.2016 - 09.2016
High School Diploma -
Mount Zion High School
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