Ryder Lentschke
Austin,TX
Summary
Results-driven professional with extensive experience in hospitality management. Strong skills in performance management and conflict resolution, fostering a positive team culture that drives exceptional customer service and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
24 Diner
Austin, TX
05.2025 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and supervised team members in food safety and hygiene practices.
- Coordinated staff schedules to optimize workforce efficiency during peak hours.
- Implemented inventory management processes to reduce waste and improve stock accuracy.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Server Manager
El Alma
Austin, TX
10.2024 - 05.2025
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Supervised daily operations to ensure exceptional customer service and team performance.
- Led team of servers to consistently meet customer service and sales targets.
- Trained new staff on menu offerings, service standards, and operational procedures.
Catering and Events Manager
Contigo Catering
Austin, TX
10.2020 - 10.2024
- Led planning and execution of diverse catering events, ensuring seamless operations and client satisfaction.
- Oversaw budgeting processes for events, ensuring adherence to financial guidelines while maintaining high standards.
- Developed event timelines and schedules, enhancing workflow efficiency and team communication.
- Designed creative event concepts aligned with client vision, resulting in increased repeat business and referrals.
Server/Head Bartender
Jack Allen's Kitchen
Austin, TX
12.2019 - 10.2020
- Trained and mentored new servers on menu knowledge and service techniques.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in inventory management, ensuring adequate stock of supplies for operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Bar Manager
Gloria's Latin Cuisine
Austin, TX
06.2017 - 12.2019
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies
- Trained and mentored staff on beverage preparation and customer service standards.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution and guest feedback promptly and professionally, maintaining a positive work environment.
Education
Associate of Arts - Hospitality Administration And Management
Austin Community College
Austin, Texas, TXSkills
- Customer service
- Team leadership
- Staff training and development
- Customer relationship management (CRM)
- Performance management
- Inventory management
- MS office
- Schedule management
- Problem-solving aptitude
- Employee development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14 staff members.
- Collaborated with team of 4 managers in the development of The Service Approach - A Comprehensive Server Training Guide.
- Documented and resolved guest feedback which led to improved Yelp review ratings score.
Certification
- Texas Alcohol and Beverage Commision License - 2025
- Food Handlers Certification - 2025
Timeline
Manager
24 Diner
05.2025 - Current
Server Manager
El Alma
10.2024 - 05.2025
Catering and Events Manager
Contigo Catering
10.2020 - 10.2024
Server/Head Bartender
Jack Allen's Kitchen
12.2019 - 10.2020
Bar Manager
Gloria's Latin Cuisine
06.2017 - 12.2019
Associate of Arts - Hospitality Administration And Management
Austin Community College