Ryder Milia
Kingston,PA
Summary
Versatile Clerk experienced in managing administrative infrastructure and processes. Utilizes knowledge of facility operations to prepare various documents, data for reports and record reviews to support operations. Strong analytical skills and timely decision-making.
Skilled in fast and accurate typing with experience in document preparation, transcription, and data entry. Possesses strong organizational skills, ability to manage multiple tasks efficiently, and proficiency in various word processing software. Contributed to streamlining office operations through improved document management systems, leading to enhanced workflow and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerk Typist 3 and CPS Support
Luzerne County Children & Youth Services
Wilkes-Barre, USA
08.2023 - Current
- Typed and formatted documents for case files and reports.
- Coordinated incoming mail and correspondence for efficient and timely distribution.
- Assisted in data entry for client information into electronic systems.
- Maintained filing systems to ensure easy access to records and documents.
- Communicated effectively with team members regarding document updates and deadlines.
- Typed letters, memos, reports and other documents using Microsoft Word.
- Provided administrative support to office staff, including filing and organizing paperwork.
- Scanned documents into digital format for storage in computer systems.
- Entered data into spreadsheets and databases accurately and efficiently.
- Executed accurate entry of CPS referrals, ensuring comprehensive and up-to-date records.
- Composed letters for each CPS referral addressing parents and perpetrators involved.
- Worked directly with the DA’s office to get police involved with each referral.
- Created the on-call schedule for all agency staff.
- Schedule interviews for new hires and for the managers/supervisors.
Senior Rental Representative
Penske Truck Leasing
Wilkes-Barre, USA
05.2022 - 07.2023
- Part of the Management Trainee program. Dealing with everything from logistics to operations behind a rental counter
- Managed customer inquiries and assisted with rental agreements.
- Processed rental transactions using company software systems.
- Provided product knowledge and recommendations to customers.
- Facilitated vehicle returns and addressed customer concerns effectively.
- Responded to customer complaints in a timely manner.
- Resolved any problems with late returns or damage to the vehicle in a timely manner.
- Coordinated vehicle inspections and ensured maintenance compliance.
- Inspected rental vehicles to ensure they met safety standards before renting them out.
- Assisted in managing inventory levels for rental fleet vehicles.
- Maintained a clean and organized rental facility environment.
- Collaborated with team members to optimize workflow efficiency.
Customer consultant associate
Jack Williams Tire Company, Inc.
Dallas, USA
06.2021 - 04.2022
- Provided expert product knowledge to assist customers in tire selection.
- Handled customer inquiries and resolved issues with professionalism and care.
- Coordinated service appointments to ensure timely vehicle maintenance and repairs.
- Managed inventory of tires and accessories to maintain optimal stock levels.
- Collaborated with technicians to ensure accurate service delivery and customer satisfaction.
- Developed strong relationships with repeat customers through personalized service.
- Trained new staff on company policies, customer interaction, and service standards.
- Assisted customers with selecting products that best suited their needs while upselling additional items where appropriate.
- Developed and maintained positive relationships with customers through efficient communication.
- Answered incoming customer inquiries with a focus on providing exceptional customer service.
Shipping Department
Jack Williams Tire Company, Inc.
Duryea, PA
05.2018 - 05.2021
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
Customer Service Representative
Berkshire Hathaway GUARD Insurance
Wilkes-Barre, USA
10.2020 - 01.2021
Education
High school diploma -
Wyoming Valley West Shs
Skills
- Shipping & Receiving
- Forklift
- Warehouse Experience
- Packaging
- 10 Key Calculator
- Order Picking
- Customer Service
- Load & Unload
- Data entry
- Filing management
- Document formatting
- Microsoft Word
- Scheduling interviews
- Customer inquiries management
- Inventory management
- Time management
- Effective communication
- Problem resolution
- Team collaboration
- Detail orientation
- Administrative support
- Email management
- File management
- Accurate data entry
- Initiative-taking
- Spreadsheet creation
- Excellent grammar
- Professionalism and etiquette
- Strong vocabulary
- Error detection
- File review
- Documentation preparation
- Team player attitude
- Fast typing speed
- Work independently
- Accuracy and precision
- Deadline oriented
- Data retrieval
Certification
Driver's License
Timeline
Clerk Typist 3 and CPS Support
Luzerne County Children & Youth Services
08.2023 - Current
Senior Rental Representative
Penske Truck Leasing
05.2022 - 07.2023
Customer consultant associate
Jack Williams Tire Company, Inc.
06.2021 - 04.2022
Customer Service Representative
Berkshire Hathaway GUARD Insurance
10.2020 - 01.2021
Shipping Department
Jack Williams Tire Company, Inc.
05.2018 - 05.2021
High school diploma -
Wyoming Valley West Shs