Ryeinn Patterson
Charlotte,NC
Summary
Reliable and hardworking professional with 5+ years of experience across environmental services, direct support care, financial services, and customer service roles. Proven ability to maintain clean, safe, and sanitary environments in healthcare and residential settings, while also delivering compassionate personal care and high-quality customer support. Skilled in sanitation procedures, behavior documentation, account management, digital banking systems, and sales. Known for strong communication, attention to detail, and the ability to adapt to diverse roles. Committed to maintaining safety, compliance, and customer satisfaction in every environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Care Support
RHA Health Services
Concord, US
10.2019 - 01.2025
- Provided preventative care to residents to manage and reduce risk of skin-related conditions
- Monitored patient stability by tracking intake levels and documenting behavioral outbursts
- Maintained a clean and safe living environment for residents within the facility
- Responsible for assisting with daily tasks, including feeding, hygiene, cleaning, and engaging residents in activities
Small Business Premier Banker
Wells Fargo
Charlotte, US
02.2023 - 12.2023
- Provide efficient SBA/PPP loan servicing to customers.
- Complied and completed requests forms for pay offs, insert loan payments.
- Outstanding online banking skills for customers with situations involving suspended credentials, missing mobile deposits, and online transfers.
- Create claims and cases for our online customers in regards of online transfer or non fraud/ fraudulent transactions on the account.
Customer Service Representative
Wells Fargo
Charlotte, US
03.2022 - 02.2023
- Engage with customers about their accounts and solve their concerns/requests with their accounts or cards with the bank.
- Managed business accounts.
- Assist with transactions, opening/closing new accounts or cards, ordering items for the account, adding services to the accounts and or cards.
Cashier/Customer Service
Sunrise Restaurant
Charlotte, US
10.2018 - 03.2020
- Delivered friendly, courteous, and efficient cashier service to all guests, ensuring a positive dining experience
- Accurately processed register sales and maintained a consistent record of balanced transactions
- Scanned and itemized customer purchases, provided prompt checkout service, and ensured customer satisfaction
- Resolved customer concerns with empathy and professionalism, consistently turning negative experiences into positive outcomes
Customer Service
Toys 'R' Us
Concord, US
10.2017 - 04.2018
- Assisted customers in understanding warranty terms and resolving related concerns
- Handled returns and exchanges efficiently, ensuring company policies were followed and customer needs were met
- Addressed and resolved customer inquiries in a clear, helpful manner
- Maintained a high level of customer satisfaction by providing personalized support and effective solutions
Education
Graduated -
Queens Grant High School
Matthews, NCSkills
- Attention to detail
- Time management
- Problem solving
- Personal care support
- Daily living support
- Empathetic communication
- Data entry and accuracy
- Product knowledge
- HIPAA compliance
Certification
- CPR Certification, Present
- First Aid Certification, Present
- Driver's License, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Small Business Premier Banker
Wells Fargo
02.2023 - 12.2023
Customer Service Representative
Wells Fargo
03.2022 - 02.2023
Direct Care Support
RHA Health Services
10.2019 - 01.2025
Cashier/Customer Service
Sunrise Restaurant
10.2018 - 03.2020
Customer Service
Toys 'R' Us
10.2017 - 04.2018
Graduated -
Queens Grant High School