Ryen Moisant
Shawnee ,OK
Summary
Proven track record in enhancing patient satisfaction and operational efficiency at Xpress Wellness Urgent Care, leveraging expertise in HIPAA compliance and customer service. Skilled in healthcare systems and patient confidentiality, I excel in multitasking and problem-solving, achieving over 20% increase in customer satisfaction scores.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Xpress Wellness Urgent Care
10.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Dental Receptionist
Hopkins Dental Clinic
05.2023 - 07.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Sacker
Firelake Discount Foods
10.2019 - 05.2023
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted cashiers in maintaining the flow of customers by quickly sacking items and organizing carts.
- Boosted efficiency during busy periods by stepping into other roles as needed, such as assisting cashiers or helping stock shelves.
- Prioritized tasks effectively while managing multiple responsibilities simultaneously, including bagging groceries, stocking shelves, and providing customer assistance when needed.
- Adhered strictly to health guidelines for food handling procedures when packing perishable goods like fresh produce or meats into bags properly protected.
- Contributed to the overall success of the store by consistently delivering excellent customer service and maintaining a positive attitude during all interactions.
Medical Sales Representative
Oklahoma Healthcare Solutions
07.2019 - 09.2019
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
Education
High School Diploma -
Epic Charter Schools
Oklahoma City, OK06.2022
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Professionalism and Ethics
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Patient Registration
- Medical Billing
- Eligibility Determination
- Problem-Solving
- Multitasking and Organization
- Patient check-in
- Registration and Admissions
- Phone and Email Etiquette
- Insurance Billing
- EMR
Certification
- CPR Certified
Timeline
Patient Service Specialist
Xpress Wellness Urgent Care
10.2023 - Current
Dental Receptionist
Hopkins Dental Clinic
05.2023 - 07.2023
Sacker
Firelake Discount Foods
10.2019 - 05.2023
Medical Sales Representative
Oklahoma Healthcare Solutions
07.2019 - 09.2019
High School Diploma -
Epic Charter Schools
- CPR Certified
Similar Profiles
Jessica AragonJessica Aragon
Medical Assistant at Xpress Wellness Urgent CareMedical Assistant at Xpress Wellness Urgent Care
Jaqueline SalazarJaqueline Salazar
Medical Receptionist at Xpress Wellness Urgent CareMedical Receptionist at Xpress Wellness Urgent Care
Erin ScottErin Scott
Medical Receptionist at Xpress Wellness Urgent CareMedical Receptionist at Xpress Wellness Urgent Care