Ryke Pfeiffer

Work History

Technical Support Specialist II /CustomerSolutions

ArrowPOS

03.2021 - Current

Support tech for Arrow POS, providing support for thousands of clients across the country for software, network, hardware, database(mysql), etc.
Database configuration- backup, troubleshooting, scripting and indexing (all windows/basic linux mysql based installations
Payment processing - software configuration and guidance on hardware installation, troubleshooting proprietary software for various processor setups.
Phone - voip and analog, callerid and wiring configurations
Training - employee and client - involved in training and creating training material for employees, new hires and arrowpos clients
Installation - involved in the installation of our product onsite at client locations
Imaging - involved in the process of setting up images specific to certain POS mostly for efficient flow during installation
Phone, email and chat support - taking calls, emails and chats for all clients regarding any issues and creating/updating tickets for the tech team to respond to
Development - worked with developers directly on software diagnosis and customer solutions providing feedback on software bugs and data testing
Owner/User guidance - helping new owners or new system users to better understand the system and how they can use it to help impact their sales, labor and product usage. help new owners establish more efficient ways to use POS to track items, sales, employees and other data.
Reports - create custom reporting for owners and review all current reports to ensure accurate sales, labor and other data.
Vpn - vpn setups from remote locations to connect databases to remote clients for secure connections to call centers, reporting, and backups
Software building and scripting(minimal) - provide scripts and python based software to colleagues for easier and more efficient troubleshooting common issues

Field / Network Tech

ION PC's

03.2019 - 01.2021

Field tech for IONPC's, performing a wide range of different IT work. The bulk of it including, but not limited to, setting up network racks for servers and running cables for new / existing businesses.
Network setups for small businesses, setting up server racks and networking devices
Install all network, audio, video and access control cable for clients. terminating cables at both ends making use of patch panels for cleanliness and organization. cabling organization.
Providing remote/phone support for clients for anything IT related.
Computer workstation installation, setup and maintenance
Working directly with business clients to ensure needs are met through customer service and efficient understanding of the project scope
Creating documentation regarding steps and actions taken towards final solution.

Restaurant Manager

Tomato Bar Pizza Bakery

01.2015 - 08.2019

Started as a cook and eventually became a kitchen manager for Schererville.
Moved locations with the company to start a new tomato bar in a west suburb in illinois.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Due to the pay and want to change careers, started doing IT work.

Summary

Overview

Work History

Technical Support Specialist II /CustomerSolutions

Field / Network Tech

Restaurant Manager

Education

CompTIA -

Information Technology

Skills

Certification

Timeline

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