Rykeil Knights
Chicago,IL
Summary
To acquire a challenging position in an environment where I can best utilize My skills and education.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Walgreens
Humble, Texas
06.2018 - Current
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Led team engagement to assist cross-functional departments and achieve goals.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Gallery host
Hyatt Place
Bush, TX
04.2018 - 05.2018
- Greet, register,and assign rooms to guests
- Make and confirm reservations
- Issue room keys
Pawnbroker
Cash America
Calumet Park
09.2013 - 03.2018
- Ensure that customers receive satisfactory service and quality goods
- Greeting and assisting customers
- Providing customers with great service
- Operated register, handled cash and processed credit card transactions.
- Researched electronics and other items online to identify market value.
- Studied local market to better understand in-demand products to stock in store.
Manager
Ashley Stewart
Markham
12.2010 - 06.2013
- Greet customers and ascertain what customer wants
- Answer questions regarding in the store and its merchandise
- Recommend,select,and help locate or obtain merchandise based on customer needs and desires
Manager
Joy & Jan's Cafe
Riverdale
11.2009 - 08.2010
- Maintain food,beverage, or equipment inventories
- Assess equipment functioning
- Check quality of foods or supplies
- Clean food preparation areas, facilities, or equipment
Education
Diploma -
Thornton
Skills
- Data Entry
- Customer service
- Time management
- Record Management
- Ability to work in team environment
- Punctual
- Flexible
- Payroll
- Proficient in Microsoft Office
- Word
- Powerpoint
- Excel
- Outlook
- Excellent verbal and written
- Communication skills
Timeline
Customer Service Manager
Walgreens
06.2018 - Current
Gallery host
Hyatt Place
04.2018 - 05.2018
Pawnbroker
Cash America
09.2013 - 03.2018
Manager
Ashley Stewart
12.2010 - 06.2013
Manager
Joy & Jan's Cafe
11.2009 - 08.2010
Diploma -
Thornton