Rylan Abercrbombie
Denver,CO
Summary
Dynamic leader with proven success in operations management and team building, notably at Gunther Toody's LLC. Excelled in driving revenue growth and enhancing team productivity through effective leadership and problem resolution. Skilled in P&L management and fostering customer relations, achieving significant market expansion and a positive work environment.
Customer-oriented General Manager with nineteen years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. I am also ServSafe certified.
Overview
20
20
years of professional experience
Work History
General Manager
Gunther Toody's LLC
04.2023 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Supervisor - Claims Adjuster
GEICO
11.2020 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted regular reviews of operations and identified areas for improvement.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Managing Partner
Brooklyn Joe's Pizzeria
02.2005 - 03.2020
- Trained and guided team members to maintain high productivity and performance metrics.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma -
Dawson County High School
Dawsonville, GA06-1994
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Customer relations
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Labor cost controls
- Expense control
- Purchasing and planning
Timeline
General Manager
Gunther Toody's LLC
04.2023 - Current
Supervisor - Claims Adjuster
GEICO
11.2020 - 03.2023
Managing Partner
Brooklyn Joe's Pizzeria
02.2005 - 03.2020
High School Diploma -
Dawson County High School