Summary
Overview
Work History
Education
Skills
Timeline
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Rylan Anunciacion

Anchorage,AK

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Alex Hotel & Suites
12.2022 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Education

High School Diploma -

Dimond High School
Anchorage, AK
05.2024

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Time Management
  • Listening Skills

Timeline

Front Desk Agent

Alex Hotel & Suites
12.2022 - Current

High School Diploma -

Dimond High School

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Rylan Anunciacion